Customer Care Executive

Working Hours: Monday - Friday between the hours of 8am-6pm, flexible working during operational hours, We have an exciting Customer Service Executive vacancy available within our customer service team who are a dedicated, hard working and friendly department that provide the very best levels of customer service.

Your main responsibilities:
Handling inbound and outbound calls to residents across Breckland, North Norfolk and Kings Lynn
Taking payments
Raising worksheets
As part of this you will monitor emails daily and complete admin tasks as a team.

Prior experience within a customer service and office environment
You will confidently follow established procedures and processes, working well independently as well as a team player, Strong communication skills
Attention to detail
Great active listening skills
A patient and empathetic attitude
Strong time management and organisational skills
Adaptability and flexibility
Comfortable working in fast-paced environments
Computer literacy
Maintain good customer relations.
Meet personal targets and work towards team targets

Here within Serco's Environmental Services, we provide a complete waste, recycling, and street cleansing service on behalf of the residents and community of Norfolk.

Up to 22 days annual leave including bank holidays
Up to 6% contributory pension scheme
Serco discounts which include cinema, merlin entertainment and online shopping, mobile phone plans and leisure centre memberships.
Interesting, varied, and enjoyable work
A company that recognises your contribution
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.