Customer Care Manager

This role reports of the Division's Head of Customer Care.

Principal accountabilities of the role include:

Efficiently and effectively improve and be responsible for Customer Care within the Division
Take an active role in assisting the Division to meet its customer satisfaction targets, and to manage all customer-related issues through to resolution
Manage the team of Customer Care staff effectively, to ensure that the Customer Care Department fully implements the Company's Customer Care policy and procedures and to aim to deal with customer care issues professionally and quickly and to their complete satisfaction
Visit customers, where required, and agree works in line with NHBC Standards and Bellway Homecare
Liaise and co-ordinate with the Construction, Technical and Sales Departments to ensure Customer Care issues are minimised
Ensure cost control is monitored for any works that are carried out
Attend NHBC Resolutions and bring learning/feedback back to the workplace
Act as the first point of call out on emergency situations from Safeguard

Experience of working as a Customer Care Manager, ideally with a national housebuilder, housing association or council in a similar role.
Previous experience of managing, motivating and supporting a team of staff
Qualifications and Training

GCSE Maths and English - Grade 4+ (or equivalent)
Skills and Aptitude

Effective listening skills
Excellent planning and organisational skills
Good administration skills
Able to work to deadlines
Ability to work on own initiative
Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook)
Excellent interpersonal skills, with the ability to communicate effectively at all levels
Committed to diversity and inclusion
The Role and Working Conditions

Willing to be flexible in respect to day to day duties and hours worked
Ability to travel to all development sites, including the divisional office
In return we can offer you

At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working environment for all colleagues. This means we are positive about making adjustments as well as providing flexible working and we would be happy to talk to you about how this could work for you.

There is an exciting opportunity to join Bellway, one of the UK's largest house builders. Our North London Barking Division is looking to recruit a Customer Care Manager to join the Division's Customer Care team.

Competitive salary
Company Van
Competitive annual bonus
Contributory pension scheme
25 days holiday, plus bank holidays
Holiday purchase scheme
Access to discounts and benefits portal
ShareSave Scheme
Cycle to Work Scheme
Life assurance