Customer Care & Quality Executive

Are you driven by delivering excellent customer service? If so, we have a new and exciting opportunity for you!

We're looking for a Customer Care & Quality Executive to join our Customer Experience team at Latimer Homes.

Within the Customer Experience Directorate, our mission is to ensure the customer receives the best experience, at each touch point of their journey with us. From their initial enquiry about their new potential home, right through to moving in and the care provided during the defect warranty period.

As a Customer Care & Quality Executive, you'll be responsible for delivering the best customer care to our customers, once they have moved into their new home. You'll be logging and tracking any defects the customer raises during the defect liability period, providing ongoing advice about their new home and managing all defects and enquiries through to resolution. You'll also develop relationships with a portfolio of house builders, to ensure they deliver a high-quality service on our behalf when our customers experience an issue in their new home.

We're looking for individuals who care! You'll need a strong customer service background and the ability to persuade and influence. The successful candidate will be someone who empathises with others, always follows through on their promises, advocates for customers and is comfortable holding others to account to get things done. You'll be confident using CRM systems, ensuring records are accurate and up to date and have experience of communicating with a wide range of people including external partners.

CV's will be reviewed as they land, so if this sounds like an opportunity you'd be interested in, we look forward to hearing from you.

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.