Customer Care Representative - Full-Time 35 hours / week
Toynbee Hall, City of Westminster
Customer Care Representative - Full-Time 35 hours / week
Salary not available. View on company website.
Toynbee Hall, City of Westminster
- Full time
- Temporary
- Onsite working
Posted 1 week ago, 9 Nov | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: ae409219eb5040fa8e11475ea5679acb
Full Job Description
The Customer Care Representative plays a vital role in furthering Toynbee Hall's mission to eradicate poverty and improve financial well-being. By providing high quality customer service both in-person and through digital channels, this role serves as the crucial first point of contact for individuals seeking debt advice. The representative's ability to conduct initial assessments, manage referrals, and handle client interactions with empathy and professionalism directly contributes to empowering clients to take steps towards long-term financial stability. This role is essential in ensuring an accessible, supportive service that aligns with Toynbee Hall's commitment to building a fairer future and addressing inequality in our community An understanding of safeguarding principles is beneficial, as the representative must ensure the safety and well-being of clients and demonstrate a willingness to further develop this understanding. The team create a seamless experience for both clients and advisors. Their collaborative spirit and commitment to exceptional service make every day an opportunity to learn and grow. Plus, they know how to have fun while we work. Join them in making a real difference in the lives of those they assist, all while enjoying a supportive and dynamic work environment. Scope of role The Customer Care Representative is responsible for delivering exceptional face-to-face customer service to individuals seeking debt advice support.,
- Client Service Excellence
- Initial Assessment Management
- Information Management
- Document Handling
- Multi-Channel Communication
- Referral Coordination
- Complaint Resolution
- Performance Targets
- Team Collaboration, Please note we're not responsible for the content of job ads, as they're posted by the recruiter. We'll aim to resolve the reported issue and we'll use your feedback to improve the quality of our ads.
Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive. We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality. We work towards this by: - Addressing poverty and injustice through advice and support and influencing systemic change.
- Shifting power to people and communities affected by injustice and inequality.
- Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation. This means:
- Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.
- Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.
- Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard. What we learn from our work in east London we use to inform and influence wider policy - working to influence change in structures, systems and policies.
Relevant jobs
- Customer Services Jobs in Bexley, Bexley
- Customer Services Jobs in Bexleyheath, Bexley
- Customer Services Jobs in Bromley, Barnsley
- Customer Services Jobs in Bromley Common, Bromley
- Customer Services Jobs in Camden Town, Greater London
- Customer Services Jobs in City of Westminster
- Customer Services Jobs in Croydon, Cambridgeshire
- Customer Services Jobs in Ealing, Ealing
- Customer Services Jobs in Enfield, Hyndburn
- Customer Services Jobs in Greenwich, Amber Valley
- Customer Services Jobs in Hackney
- Customer Services Jobs in Hammersmith and Fulham, Hammersmith and Fulham
- Customer Services Jobs in Harrow
- Customer Services Jobs in Hillingdon, Hillingdon
- Customer Services Jobs in Hounslow
- Customer Services Jobs in Islington, Leeds
- Customer Services Jobs in Kensington and Chelsea, Kensington and Chelsea
- Customer Services Jobs in Kingston upon Thames
- Customer Services Jobs in Lambeth, Lambeth
- Customer Services Jobs in Lewisham
- Customer Services Jobs in Merton, Oxfordshire
- Customer Services Jobs in Orpington, Greater London
- Customer Services Jobs in Richmond upon Thames
- Customer Services Jobs in Sidcup, Greater London
- Customer Services Jobs in Southwark
- Customer Services Jobs in Sutton, Doncaster
- Customer Services Jobs in Tower Hamlets, Tower Hamlets
- Customer Services Jobs in Twickenham, Greater London
- Customer Services Jobs in Wandsworth, Wandsworth
- Customer Services Jobs in Wimbledon, Greater London