Customer Care Specialist
Anglian Water Services Ltd, Dyke House, Hartlepool
Customer Care Specialist
£23143
Anglian Water Services Ltd, Dyke House, Hartlepool
- Full time
- Permanent
- Onsite working
Posted today, 6 Oct | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: b324b15079914bd4875522a9750f83ac
Full Job Description
Due to the progression of our existing staff, we are looking for people to be the front-line voice dealing with a wide range of telephone calls in our call centres. You'll be taking inbound calls and, on occasion, making outbound calls. Customers are at the heart of our business; we need a dedicated and personable team to manage our 7,000 daily calls across our Customer Service departments., You will work an average of 37 hours per week, with shifts between 8am and 8pm on weekdays, and between 8am and 4pm every other Saturday. Bank holiday working will also be required. Your shift pattern will vary week to week, although you will be given 3 weeks' notice of your upcoming shift pattern for the next month.
- Excellent communication skills
- A high degree of empathy to customer needs and circumstances
- To be confident and passionate about customer service
- To have resilience in dealing with difficult calls
- Experience of working to targets or deadlines
- The ability to use IT systems
- Adaptability and a willingness to learn In return, we'll provide a thorough training package to support you in dealing with our customers confidently. You won't be alone! As well as joining as part of a group, you will have extensive mentoring and ongoing coaching, to ensure you have the support you need to provide an outstanding service to our customers.
- Life assurance (8x salary) and personal accident cover (5x salary)
- 25 day annual leave, plus bank holidays
- Excellent family friendly policies, such as 26 weeks full pay for maternity / adoption leave, as well as 4 weeks paternity / partner pay. Opportunity for shared parental pay.
- Yearly bonus scheme
- Casual dress code
- Free on-site parking
- Opportunity for hybrid working, once probation period has successfully been completed
- Flexible benefits to support your wellbeing and lifestyle
Anglian Water are an award-winning organisation, with almost 5,000 employees and over 6 million customers. We're proud to have been voted as the best place to work in the UK and to be winners of the prestigious Utility of the Year award. We are passionate and committed to the learning and development of our people, making sure they have the right skills and knowledge to be successful and to help achieve their potential.