Customer Care Specialist- Night Shifts

We have a fantastic opportunity for a Customer Care Specialist to join our Aerospace team in Heathrow. This role will be based on site and working 4 on 4 shift pattern, 19:00-7:00., Our Aerospace CCL team at Kuehne+Nagel provides individual solutions for our aerospace customers' transport and logistics needs, ensuring a seamless flow of aerospace goods across the globe and ensuring critical components reach their destination safely and efficiently. As an Aerospace Customer Care Specialist you will work as a team to provide support and assistance to colleagues and your line Manager as well as ensuring that our customers experience is a positive one each and every time they engage with Kuehne + Nagel. Your role would involve building close relationships with all our Customers, Kuehne + Nagel offices, Overseas agents and Service providers. The role requires you to identify areas of our business which require improvements i.e. operational processes, cost control, customer service, attention to detail and work with your colleagues to resolve accordingly.,

• End to End responsibility for handling and coordination of both import and export aerospace shipments.
• Monitor customer shipments in order to provide proactive updates to customers and to problem solve (by collaborating with other stakeholders) in anticipation of a customer complaint.
• Document, investigate and conduct root cause analysis on any deviations using KN systems (Core Log, NPS).
• Pro-actively advise and consult Customers to ensure satisfaction.
• Assisting customers as well as KN colleagues with their enquiries and have a proactive response & ensure communication is precise and received in a timely manner.
• Building strong customer relationships and ensure that customer requirements are met. Develop strategies to streamline processes, reduce costs, and enhance efficiency in airfreight operations.
  
  Experience in either freight forwarding or transport planning.
• Knowledge of aerospace or AOG shipments would be advantageous.
• Strong customer service orientation with excellent telephone manner and communication skills.
• Excellent knowledge of MS office features, especially excel.
• Conflict resolution skills.
• Availability to work night shifts.
  
  With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.