Customer Collaboration Manager

The customer collaboration manager will be responsible for defined customer accounts They will work in conjunction with the Head of Customer Collaboration to develop the tools and processes needed to deliver best-in-class supply performance to our Key Customer accounts, using a breath of internal & external data sources & platforms. Key performance indicators will include Service Levels, On Shelf Availability (OSA), Forecast Accuracy and cost. They will interact daily with both internal & external stakeholders, representing the customer within the business and the Red Bull business back to the customer. RESPONSIBILITIESAreas that play to your strengths All the responsibilities we'll trust you with:

• Play an active role in developing the standards, processes and culture of the team.
Live and breathe the RB philosophies and be active in driving forward the customer collaboration function but also the wider operations team.
• Lead the Customer Collaboration agenda with Red Bull's key accounts, using the available data & platforms as a key foundation
Plan and chair monthly customer meeting (e.g., 30-60-90/JSP) Analysing & improving forecast accuracy Collaborative Forecasting, Planning and Replenishment with customers - aligning demand between Red Bull and the Customer (base, promotions, events) Manage long term forecast and share knowledge and strategy with retailers to ensure this is reflected in the order management systems
• Ensure adoption of best-in-class data & analytics tools to drive action (e.g., IRI On-shelf availability programme) at retailers
Understand drivers of low on shelf availability and work with key stakeholders both internally and externally on solutions to fix the drivers Track OSA post solution implementation and share results with key stakeholders, improvements to be logged and shared, drops or no impact solutions to be reworked with group Continuous improvement of internal and external processes in order to maximise customer inbound service levels.
• Interact with Sales and Finance teams, supply planning and external retailer teams to contribute analysis for portfolio optimization & seasonality planning
Manage the forecast enrichment process at total volume and align volumes with Sales, Finance and Marketing Schedule and run planning sessions with retailer to align forecasts, forecast phasing and buy in patterns Analyse key performance metrics throughout the event flagging any concerns or improvements to key stakeholders Work with retailers to ensure smooth exit of event and return to business as usual Analyse relationship between promotional activities, new products introductions and seasonal impact on product demand to achieve accurate forecast. Share findings and suggested changes with key stakeholders to maximise planning and performance for the next activity

Your areas of knowledge and expertise that matter most for this role:
• Experience of working within a customer collaboration function
• Service Minded, highly accurate, problem solver
• Proven Supply Chain experience in FMCG
• Able to influence and drive continuous improvement
• Quick to analyse problems to find actionable pragmatic solutions
• Transforms data and information into meaningful insights
• Background in statistical demand planning with customer collaboration expertise
• Travel 20-30%