Customer Communications Assistant

We're currently looking to recruit a Customer Communications Assistant to join our Group Corporate Affairs Team. This role will have responsibility for managing and responding to customer and general public queries in a timely and professional manner. You'll serve as a key point of contact for customer communications and work closely with various departments to ensure responsive, accurate and consistent messaging., As a Customer Communications Assistant, your day-to-day responsibilities will include, but not be limited to:

• Responding to customer enquiries via email, phone, website and social media channels.
• Collaborating with the Corporate Affairs and Customer teams to develop communication and messaging.
• Maintaining a thorough understanding of company projects, contracts and geographies to handle customer and general enquires in an accurate and timely manner.
• Monitoring and reporting on customer feedback and trends to the Corporate Affairs Director to support corporate reporting.
• Generating insights for all customer and general enquiries, including activity records for internal audits.
• Leading customer experience reporting and representing the Group customer strategy at monthly forums.
  
  Excellent written and verbal communication skills.
• Strong organisational skills and the ability to prioritise tasks effectively.
• Proficiency in Microsoft Office and the ability to work with customer relationship management (CRM) systems.
• Ability to work independently and as part of a team.
• Experience in customer and stakeholder-facing roles is preferred.
  
  Making Kier a diverse and inclusive place to work is a huge priority for use. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies.
  
  Hours: 22.5 hours per week - flexibility on the days worked available if desired, just let us know when you speak to us