Customer Complaint Investigator

As the Customer Complaints Investigator you will support the day to day activities within the Customer Complaint Laboratory, ensuring that the required Plant Investigation Turnaround Time is maintained and Customer Complaints are dealt with appropriately and in a timely manner.,

• Investigate Customer Complaints in accordance with standardised practices and in an effort to identify potential root causes of reported defects.
• Test returned and/or retained products and review manufacturing records (DHR) where possible to enable confirmation or otherwise of reported defect.
• Ensure all relevant systems and supporting records are maintained as evidence of a thorough investigation to the required level, and that investigation reports are recorded on the Trackwise system in a timely manner.
• Support Validation / Trial runs and MWOs in manufacturing to provide product testing support where required.
• Provide support for internal audits, third party regulatory audits and customer complaints as required.
• Provide a source of advice / knowledge on shift to manufacturing / technical associates on all matters relating to Customer Complaints.
• Support the Quality Engineering team on reasonable requests as they may arise.
• Support operational CI initiatives as required including documentation improvements.
  
  Achieved and completed high school education, specifically GCSE Maths and English.
• Experience within a quality function in a manufacturing environment is essential.
• Able to analyse numerical data and complete detailed reports of investigation.
• Experience in a quality / manufacturing role within a high volume medical device-manufacturing controlled environment.
• Working knowledge of MS Office and Minitab.
• Excellent IT skills, and the ability to pick up new systems quickly.
• Good numeracy and literacy skills.
• Basic knowledge of Six Sigma and Lean Manufacturing principles., Ambitious
• Collaborative
• Goal-oriented
• Persuasive
• Results-driven
• Self-starter
  
  Be part of something bigger at BD. Here, you'll help us continually improve how we do things every day; to be more efficient, more effective and better serve our customers. You'll do this within an exceptional team all striving to make sure that everything we do complies with regulations and standards, not just because it's the right thing to do, but because our products impact people's quality of life. Here, you'll put your compliance experience, high expectations and attention to detail to the very best use: advancing the world of health . At BD, you can make a true difference of one., BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
Why join us? A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place., Advancing the world of health BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. BD helps customers enhance outcomes, lower costs, increase efficiencies, improve safety and expand access to health care.BD is unique in how fully dedicated it is to a specific disease state. It makes it clear how the work we do directly impacts the daily lives of the patients we serve. Eric Rainis, To know that our products touch 30 million people with diabetes around the globe is powerful and fuels our teams to deliver best in class products to them each and every day.