Customer Contact Representative

As Customer Contact Representative, you'll be speaking to customers through our outbound dialler, conducting security checks, and then connecting them to our call centre teams. You'll also be trained to take inbound calls, speaking with third parties and supporting customers with general queries. Your role will involve capturing details from third parties, as well as making sure that the data on our systems is up to date. You'll be supporting our customers, treating them fairly whilst ensuring that they get the best outcomes.

• Clear and confident on the telephone.
• Good listening skills and an ability to build rapport with customer.
• Willingness to learn and improve.
• Desire to achieve results, KPIs etc.
• Work well in a team and the ability to multitask.
• Able to demonstrate empathy and support customers to the right outcome.
• You will have experience working with people and providing a service, in a contact centre is desirable.
  
  We're on a mission to make credit work better for all.
We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways. According to The Sunday Times, we're one of the best places to work in the UK. Why? Because of the people who work here. Warm, welcoming, and super-talented. It's our people that make us great. We celebrate and share success, learn from failure, embrace change, and savour challenge. Join us and from day one you'll have a voice in one of the most dynamic companies in the UK finance sector. Our new colleagues tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowell, you'll be making a difference to the lives of millions of people going through tough times., You'll also have lots of opportunities to make an impact on your personal development. At Lowell we have a big focus on helping our colleagues develop their careers and grow with us, together. So, whatever your culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, if you're ready to help us make credit work better for all, we think you'll fit right in. Our people are our strength, so we build strong teams thriving with diverse voices, and offer benefits that can keep our people strong., Our people are our greatest asset. That means part of our mission is building a workplace where you can grow with us, and help us go on to make a difference, together. Together, we go further - and it starts with you. So, if you're interested in adding your voice to our fantastic team of people, take the first step and apply today…


• A competitive salary.
• A discretionary annual bonus for a job well done.
• 3% flexible benefits; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you.
• We are committed to a hybrid working environment, where we will ask you to work in our Leeds office, which will be based in Thorpe Park. Our new purpose-built office to support collaborative working and those meaningful moments you'll only get from being in the office.
• Free parking when you are in the office and when working from home, you'll be fully equipped with everything you'll need to be successful.
• 28 days holiday plus public holidays with the option to purchase up to an additional 5 days.
• Life assurance
• A fantastic culture with more little perks along the way including, self-development opportunities, recognition awards and on-site facilities to support the varying needs of our colleagues.
• Wellbeing support and a programme of webinars and classes geared towards mindfulness.
• Job security