Customer Controller
Stobart
Customer Controller
£25600
Stobart, Warrington
- Full time
- Permanent
- Onsite working
Posted 3 days ago, 3 Jul | Get your application in today.
Closing date: Closing date not specified
job Ref: 3687a1d93f9f4c0c8a84bac437fcd841
Full Job Description
We are currently seeking a Customer Controller to join our Customer Service team at our Warrington site.
As a Customer Controller you'll be the first point of contact for our customers, offering great contract support and customer service in a fast-paced, encouraging environment to provide a continuous professional service to Stobart customers.,
- Answering enquiries for internal and external personnel.
- Maintain a high level of customer focus.
- Ensuring all jobs are created into the Stobart in-house system for delivery as per your customer's requirements: ensuring accuracy.
- Acting as a point of contact with the customer regarding any queries prior to collection or after the day of delivery.
- Grouping work together in the most efficient and cost effective way.
- Actioning all amendments within Stobart's internal tracking system and recording them on the memo screen making the planning department aware when necessary.
- Organising return and redelivery movements with the customer following the agreed process applying the correct rates and job type ensuring we capture any ancillary charges.
- Liaising with the Forecasting and Planning departments regarding extra or short notice loads, and any additional costs if applicable.
- Completing daily/weekly/monthly KPI reports as required (including Daily Performance, Non Conformance and Volume reports) within specified deadlines.