Go to job search

Customer Delight Associate

Bloomon UK Ltd, City of Westminster

Customer Delight Associate

Salary Not Specified

Bloomon UK Ltd, City of Westminster

  • Full time
  • Permanent
  • Remote working

Posted 2 weeks ago, 7 Dec | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 9fb75c6402de4106b924416f2cc72aea

Full Job Description

  • Grab a coffee (and some fruits) before you start the day with a kick-off to discuss the news and division of tasks with your team and manager.
  • Ready to work. You are on the phone this morning, making sure to help our customers and finding quick solutions that bring a smile to their faces.
  • Mini-break. Time to enjoy some fresh air and sun on our roof terrace. You also take a look at this week's flower collection while walking outside (our office is always filled with this week's bouquets).
  • Back to work. It is quiet on the phone so you can turn to whatsapp, helping out and answering questions about flowers, deliveries and add-ons.
  • Lunchtime. Enjoy some delicious lunch with your colleagues!
  • Now it is time for you to work on emails and webcare for the Bloom & Wild brand, communicating in English. Flexibility is key here as you are switching between the email and phone channel this afternoon as well as alternating between the brands.
  • Time for an afternoon coffee!
  • Now your team lead has planned a quality evaluation with you. Together you are reviewing your performance as well as some emails and calls together. You are getting some valuable feedback on how to improve your productivity and how to handle difficult phone conversations.
  • End of your shift. You are waving goodbye to the evening crew who just arrived and will take care of the deliveries tonight, which means keeping in touch with various logistical partners and helping to coordinate the routes for the deliveries. Delivery nights are Wednesday to Friday evenings.

    Do you have a friendly personality and like to make people happy?
    • Are you crazy about flowers and are also interested in logistics? Are you proactive and like to work in a dynamic environment? Join our Customer Delight Team as a Customer Service Caretaker and bring joy to customers' days with every interaction! In this role, you'll focus on supporting both our bloomon and Bloom & Wild brands (can be London or Amsterdam based), delivering exceptional service that leaves a lasting impression. While primarily part of the Dutch team, you'll handle requests from both Dutch-speaking and English-speaking customers, requiring flexibility and adaptability to meet diverse needs. In this role, you will be responsible mainly for our Dutch and British customers via email, whatsapp and phone. From time to time we will also ask you to jump into our German email queues (you can answer in English, we are working with a great translation tool. You will also be responsible for coordinating Dutch deliveries in the Netherlands and you will be in contact with logistics partners to provide our customers with up-to-date information. It is essential that you can think in a solution-oriented way and are able to act independently. For this position, it is also a must that you are empathetic and can put yourself in our customers' shoes. You will carry out varied work and be given a lot of responsibility straight away.,
  • Strong communication and writing skills in Dutch (fluent) as well as a English as you will work in different inboxes.
  • A background in a customer service-oriented position is a plus.
  • Comfortable reaching out to and advising customers.
  • A solution-oriented and friendly attitude as well as a kind nature.
  • Proactive and definite 'can do' attitude.

    Hi, we're Bloom & Wild. We don't just send flowers. We help our customers to care wildly. Caring wildly is celebrating the little things we all do for each other every day. Not just the big occasions. It's being there for the highs. Stepping up for the lows.
    • We care wildly about people and our planet. Which is why we're so proud to be a certified B Corp - committed to making long-term positive change for our community, and the world around us. Founded in 2013, our mission back then was to make sending and receiving flowers the joy that it should be, by harnessing technology, brand and letterbox delivery. We announced £75 million Series D funding in 2021 and that same year acquired bloomon in The Netherlands and Bergamotte in France. Together, we've fulfilled and delivered over 20 million orders (and counting!), making us the largest direct to consumer flower business in Europe. Now home to a family of 3 beautiful brands, we're driven by our vision to create the destination for making life a little more thoughtful and beautiful. And we won't stop at flowers and plants. Starting with the Bloom & Wild brand, we're expanding our gifting offering to other categories like cakes, candles and cocktails. This is all part of our ambition to build Europe's #1 direct to consumer gifting destination. ️ Customer Delight Team @ Bloom & Wild Group With the same care we are watering our flowers and arranging our beautiful bouquets, we are looking after our customers and helping them out.

  • Working hours for this role will be with shifts between 09:00 and 22:30 Monday-Sunday and may change when required to match the business needs. This also includes bank holidays. Some flexibility is required for this role.
  • We expect you to work at least one evening shift per week (delivery nights are Wednesday - Friday) and 1-2 weekends per month (day shift on Saturdays).
    • Belonging @ Bloom & Wild We know that we learn through our differences, and building a diverse team has always been central to creating the best experience for our customers. We value all backgrounds, perspectives, ideas and experiences, and encourage everyone to share their opinions openly within our caring and inclusive team. Our champions community actively advances our culture of inclusion and belonging, which is organised around 8 pillars of diversity. These cross-business networks offer additional opportunities for connection, education, support and celebration, and ensure that inclusivity continues to be embedded in our ways of working. Our ways of working We really believe in the power of connection. For us that looks different depending on the team you work in. Some of our teams work together in person every day, whereas others may connect in person every quarter. We also believe in flexibility that supports you, the work you do, and your team. How much you work from home and from our office depends on a balance of those needs, and you'll agree this with your manager. Whether it's through a shared project, a learning and development opportunity, or an afterwork social - we trust our teams to make the right decisions (for them and us) about where and how they work each day. We're big on collaboration, empathy, knowledge sharing and growth, and our values drive our priorities every day: Lead change for good: we have the guts to try new things and step up to do what matters most Think deeply, act swiftly: we make sure there's thoughtful rationale behind our approach and always act swiftly to implement ideas Care wildly: we pour care and creativity into everything we do and pay attention to the things that make a difference Stay open, be curious: we're open about what we're doing and why, and we welcome challenges from each other Work that works for you To care wildly for our customers, firstly we care wildly for our teams. We work hard to craft a culture of thoughtfulness and care, where there is a strong sense of inclusion and belonging, enabling all of our people to thrive and be successful each day. Our perks and benefits include: 25 days holiday + your birthday + flexible bank holidays, & option to buy additional holiday each year 1 Volunteering day each year Enhanced family leave and a workplace nursery scheme A flexible training framework for every stage of your career Irresistible discounts on our products, blooms & subscriptions! Share in our success with a choice to take equity options from day 1 For more information on our perks & bens, please see www.bloomandwild.com/careers Getting hired We know that job searching can be daunting, and we want to do everything we can to ensure that your experience with us is a good one. Interviewing is a 2-way process, and we're keen to answer all of the questions you have, so that you can be sure (and excited!) that we're the right move for you. We believe in leading change for good, so if there's anything that we can do to help you flourish throughout your application process with us, or if you have any feedback, please share this with us anonymously here so we can use this to improve your experience. #Bloom&Wild

Relevant jobs