Customer Delivery Recovery Coordinator

Join our team as Customer Delivery Recovery Coordinator. You will play a critical part in ensuring vehicles are delivered to customers on time, from liaising with technical teams for repair timeframes, to communicating and arranging delivery methods outside of the standard plan.

Where on time delivery is not possible, you will be required to communicate effectively and liaise with multiple stakeholders to ensure the quickest repair and redelivery happens, clear communication to all stakeholders is essential to keep customers up to date on progress.

This role offers a great opportunity for someone looking to add real value in fast-paced environment.

Responsibilities…

Ensure customers get their cars on time when the normal process has failed, manage the customer expectations and redelivery information when a delivery has failed or will be late, focussing on the speed to resolution.

Work closely with the regular logistics function to make use of standard delivery options when they exist to get cars to customers as soon as possible.

Keep all stakeholders up-to-date on progress and objective completion, to ensure quickest repair and redelivery for the customer.

When challenges often present themselves, day to day, you will find yourself being required to focus on varied tasks as an when they arise.

Can do attitude is essential.
Excellent communication skills, with an ability to interact with customers and all levels of colleagues in a professional manner.
Customer focussed.
Competent in using a computer, with good Excel knowledge.
Excellent time management, with the ability to balance multiple tasks, and switch priority/focus as required.
Technical knowledge and experience relating to used vehicle preparation.

At BCA, we're altogether, more. More than just your average vehicle remarketing company. More than just any other place to work.
We're Europe's largest vehicle remarketing business, the backbone of the UK's automotive supply chain, and the best place to build the career you want.