Customer Diagnostics Engineer

The Fleet Support - Remote Monitoring and Diagnostics (RMD) Customer Diagnostics Engineer (CDE) will provide engine health monitoring services to our customers through early detection and Customer Notification Reports (CNRs), in order to maximize aircraft utilization. The CDE will also develop prognostic analytics to detect engine distress modes from flight data to minimize significant events., In addition, as the Remote Monitoring and Diagnostics Customer Diagnostics Engineer , you will:

• Provide accurate and timely technical assistance to airline customers in the proper operation, maintenance, and troubleshooting of engines.
• Drive fleet stability, minimize significant events through active analysis/review of fielded engine performance with customers, cross-functional engineering, and product line teams.
• Provide effective training to customers to improve their utilization of the self-service diagnostic tools.
• Identify product distress trends and assist in identifying probable root causes.
• Advance current engine diagnostic capabilities and services to enhance customer satisfaction, including developing new and improving existing detection analytics.
• Develop, improve and execute processes using LEAN methodologies.
• Provide front-line technical response to customer inquiries, identifying potential problems and coordinating troubleshooting activities with numerous internal organizations, minimizing excessive maintenance burden to the customer.
• Develop and capture technical problem solving knowledge, communicating with other organizations to enable effective resolution of customer problems and inquiries.
• Interpret aircraft and engine manuals and service bulletins.
• Manage communication with customer and internal organizations at all levels to ensure effective product support and customer satisfaction, and to enhance the GE Aerospace image.
• Distribute information on customer issues so that all members of the customer support team share common understanding and objectives.
  
  Bachelors degree from an accredited college or university and 1+ years of experience in an engineering, aircraft manufacturing, or aircraft maintenance role (or a minimum high school diploma / GED with an additional 4+ years of experience in an engineering, aircraft manufacturing, or aircraft maintenance role)., Humble: respectful, receptive, agile, eager to learn.
• Transparent: shares critical information, speaks with candor, contributes constructively.
• Focused: quick learner, strategically prioritizes work, committed
• Leadership ability: strong communicator, decision-maker, collaborative.
• Problem solver: analytical-minded, challenges existing processes, critical thinker.
  
  GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunities Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.