Customer Due Diligence (CDD) Quality Assurance Analyst

At CAF, every one of us contributes to our impact, and as our CDD Quality Assurance Analyst you too will play an integral part in what we do.

As our CDD Quality Assurance Analyst you will:

• Carry out retrospective quality reviews to ensure policies and procedures have been followed in line with regulatory requirements and AML and Sanctions policies



• Be proactive in providing feedback to CDD Analysts and liaising with the Quality Assurance Managers, to provide feedback to Team Managers and Process & Complex Case Manager to identify gaps in processes and improve the customer experience



• Work with the Quality Assurance Managers and wider team to explore opportunities for improvement
  
  Would you like to work with our cross skilled Customer Due Diligence (CDD) team to ensure we maintain the highest levels of quality? Do you have existing skills and experience in Quality Assurance and CDD that will help to support us to drive positive improvements in our existing practices? If so, we have a new and exciting opportunity available for an experienced Quality Assurance Analyst to join our innovative CDD team at Charities Aid Foundation (CAF)., This role is for you if you have experience of working within Customer Due Diligence and have experience of conducting Quality Assurance checks or have relevant transferable skills and are keen to make a difference to society. We are looking for:


• Familiarity with regulatory requirements related to Customer Due Diligence, specifically customer onboarding, account reviews and transaction monitoring


• Proven experience in quality assurance, preferably in a customer-focused environment


• Excellent written and verbal communication skills with a strong attention to detail


• A proactive individual who stays informed about industry best practices, regulatory changes, and company policies to ensure ongoing alignment of quality assurance processes


• A Self-motivated and action orientated individual with the ability to communicate effectively with team members and other stakeholders


• The ability to work under minimal supervision independently and collaboratively within a team as required
  
  At Charities Aid Foundation we accelerate social progress by providing essential connections between donors, charities and communities.


We safeguard and deliver vital donations, offer expert advisory services and financial products to donors and charities, and provide tailored charity banking through our award-winning bank CAF Bank.

Our purpose is to enable a better landscape for giving and a fair and sustainable future for all.

Diversity and inclusion

We know that the more diverse and inclusive our organisation becomes, the more creative, effective and impactful we will be. Our aim is for our workforce to represent the society we serve, and we have embarked upon an ambitious pathway to achieve this.

We want to attract, retain and develop the best of talent at all levels, and provide a leading and great place to work, where every voice matters.


• Permanent hybrid ways of working where roles allow


• Six weeks holiday plus bank holidays


• A wide range of development opportunities to support personal and professional growth


• Pension scheme with better-than-market employer contribution options


• Social impact benefit schemes