Customer Engagement Lead

Are you passionate about putting customer voice at the heart of decision-making? Are you committed to meaningful customer engagement which drives real change? Are you excited by customer insights which challenge us to think differently and improve outcomes for the customers and communities we serve? If this sounds like you, we'd love to hear from you, as we recruit for a new Customer Engagement Lead. It's an exciting time to be joining Irwell Valley Homes, as we finalise our new customer and communities strategies developed in consultation with customers. As we move forward with our plans, we want customer voice to be heard and acted on at each stage. With increased consumer regulation which highlights and re-enforces the importance of effective and meaningful customer engagement which drives improved outcomes, this role is fundamental in ensuring we meet our commitments as we strive to exceed the expectations of our customers.

• Knowledge of customer engagement in a social housing or similar public sector service
• Experience of developing and embedding effective customer engagement frameworks and methods
• Previous experience developing and maintaining strong relationships across a diverse range of stakeholders, with good interpersonal and communication skills
• Skills in performance reporting and report writing
With an agile culture and driven by a strong social purpose to provide the homes and services people need, this is a rewarding and varied role which will bring you into contact with a diverse range of customers and colleagues. No two days are the same as we listen, act and feedback on the issues that matter to local people across Greater Manchester.