Customer Engagement Manager

Overall Purpose of the Role: As a member of the RA team, the role holder will be responsible for the planning, coordination, and delivery of various activities and initiatives that are designed to drive awareness, participation, and customer satisfaction across our restaurants and event spaces. This will involve collaborating with client representatives and the central team to implement seasonal promotions, new offer launches, and sustainability and wellbeing initiatives. The role holder will also be responsible for planning and executing street food pop-ups, guest chef events, and supplier sampling to increase participation, spend, and satisfaction. Additionally, they will coordinate team engagement and events to maximize opportunities and ensure effective use of digital screens and social media channels to share key messages and promote site-based initiatives. Finally, they will lead the approach to customer feedback, ensuring that we are listening effectively to customers and using their feedback to improve the customer experience.

• Seasonal Activity Calendar - Delivery of central initiatives to drive awareness and participation in our restaurants and event spaces - scheduling, planning and delivering involving the entire RA team but also cooperate with Client Reps' initiatives.
• Promotions - Implementation of seasonal promotions such as new products and price down promotions with any identified local promotions to be submitted to the correct departments
• Sustainability & Wellbeing - Execution of key sustainability and health and wellbeing initiatives. To drive completion of our Compass Net Zero Program (environmental toolkit)
• Pop Ups - Planning and execution of street food pop ups (centrally developed and 3rd party high street pop ups), guest chefs & supplier sampling to maximise participation, spend and satisfaction
• New Offer Launches - Support and communicate with the launch of new dishes to the offer raising awareness with sampling activity
• Team engagement/ Events - Co-ordination of activity to maximise opportunity of events & key dates, Marsh-specific events including external events (e.g. Dragon Dancing, masterclasses, social clubs)
• Digital & social media - Management of digital screens and social medias across the client base to share key messages provided by the central team and site-based initiatives
• Feedback mechanics, forums and focus groups - Will lead the approach to customer feedback, ensuring that we are listening effectively to customers and bringing together all feedback to ensure the customer voice informs a great a customer experience
  
  Engaging and confident
• Approachable
• High numeric and analytical skills
• Strong organisational skills
• Excellent verbal and written communication skills
• Use of all social media channels to aid communications
• Ability to analyse and evaluate information
• Demonstrates Compass values and recognition principles
• Knowledge of how to use design systems such as Canva
• Knowledge of process and planning tools e.g. Hootsuite
• Commercially focussed with ability to measure impact and results
• Approach to analysis of work problems and opportunities that allows commercially sound judgements to be made on time
• Ability to quickly gain credibility with key stakeholder groups
• An approach to negotiating and building co-operation that supports organisational goals
Desirable
• Marketing or Communications based degree
• High standards and quality driven
• A 'can do' attitude
  
  Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations., Restaurant Associates provides brilliant hospitality through our food, drink and services.
We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families, We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
Exclusive travel discounts with TUI, Expedia, Booking.com and many more Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more Up to 44% off cinema tickets to enjoy your favourite blockbuster Regular emails filled with the best discounts and savings available Receive Wow Points every time you spend and use them on a wide range of brands Un-wind with us with free wellness, mindfulness and exercise classes You can share all discounts and offers with your friends and families Contributory pension scheme Grow your career with our Career Pathways and MyLearning programmes.