Customer Engagement Officer

Ensuring the customers' voice is embedded at the heart of our decision making and reflected in the way we deliver our services.

• Support the community engagement manager to deliver a range of customer engagement activities.
• Helping to deliver the customer engagement expectations set out in the Regulatory Consumer Standards, Social Housing Act and the Building safety Act.
• Promoting the outcomes of engagement both to customers and colleagues through a range of communications channels.
• Providing administrative support to all bpha involved customers, and the service improvement panel to enable them to effectively scrutinise our performance.
• Building relationships internally to ensure the successful delivery of our customer engagement strategy.
  
  Customer or community engagement experience in a similar people focused role.
• Knowledge of the social housing sector.
• Excellent interpersonal skills and ability to build rapport easily with a diverse range of people.
• Excellent project planning and organisational skills
• Experience of community consultations and gathering feedback.
• Confident in analysing data, writing reports and demonstrating outcomes and impact.
• Excellent verbal and written communication skills and record keeping.
• Confidence to work independently and manage own workload. The successful applicant will need to have their own vehicle for regular travel to a variety of locations across bpha's operating areas.
  
  A competitive salary of £30,400 per annum pro rata (£20,540.54 Actual)
• 28 days holiday PLUS Bank Holidays (rising to 33 days plus bank holidays with length of service)
• A generous contributory pension scheme
• Enhanced family leave
• Private health care
• Free life assurance
• Access to an extensive suite of wellbeing services and tools including a digital gym
• Opportunities for learning and development
• Discounted gym membership
• Retail discount scheme
• Hybrid Working