Customer Engagement Team Leader

As the Customer Engagement Team Leader, you will effectively lead 13 team members across Exmouth Tennis Centre and Honiton Leisure Centre to consistently deliver exceptional customer service to every member. You will be responsible for overseeing daily operations, addressing any issues that arise and supporting team members to achieve their targets and goals. You will collaborate with centre teams and the Membership & Customer Engagement Manager to develop weekly outbound activity programmes aligned with company objectives and brand standards. This is a 9-month fixed term contract to cover maternity leave, which may be extended. The role is full time, but may be covered as a job share. Please note, the role will commence in January 2025. You will be based at either Exmouth Tennis Centre or Honiton Leisure Centre, but there may be a requirement to work from the Support Services office in Woodbury and within both centres, therefore a full driving licence is a requirement for the role. What You Can Bring to the Role: You are passionate about customer engagement and leading others to succeed in their roles. You also have practical experience in delivering exceptional customer service and building positive relationships. You will possess strong communication skills, a proactive attitude, and a genuine desire to make a difference. As a Customer Engagement Team Leader, you'll play a vital role in leading a team to ensure that every member feels welcomed, valued, and supported throughout their fitness journey. With your ability to identify member needs, address enquiries, and promote memberships and programs, you'll contribute to creating a positive and inclusive environment for all. How you can excel in this role: To excel in this role, embrace the opportunity to lead the team to effectively engage with members both by email and over the phone. Familiarise yourself with the multiple centre's different facilities, programs, and membership options to assist members and address enquiries. Adhere to LED's Customer Service Guidelines and maintain professionalism in all interactions. Take advantage of training opportunities and attend meetings and reviews as required to enhance your skills and knowledge. With a commitment to delivering exceptional customer service, a positive attitude, and a willingness to go above and beyond, you'll thrive in our dynamic team environment.

LED Group stands as a premier provider of leisure facilities and hospitality venues throughout East Devon, deeply committed to enhancing community well-being and delivering unforgettable experiences for our patrons. Comprising LED Community Leisure, a charitable trust overseeing 12 leisure centres, and LED Enterprise, our subsidiary managing three hospitality venues, we take pride in fostering exceptional customer experiences and promoting health and fitness for all. With a rich array of activities and programs, LED Group offers exciting opportunities to join a team dedicated to making a positive impact in our communities. Why Join Us: Working with LED means being part of a supportive, health-focused community where you'll have opportunities for personal and professional growth. This role offers a flexible schedule and the chance to make a real difference in community well-being. Our Mission: Help people feel better and get more out of life

• Up to 30 Days Annual Leave PLUS Bank Holidays (pro rata)
• Enhanced Sickness Pay Scheme (after probationary period) 5 weeks full pay- 5 weeks half pay increasing with service to a
maximum 13 weeks' full pay
• Free Gym, Swim & Group Exercise Membership (worth £419.50)
• Staff Perks Discount Card - Up to 20% off at food outlets and lots of other LED Benefits
• My Staff Shop Employee Benefit Scheme - Save money on your shopping, Savings or Mortgages
• Free Bowling for Team Member & their household at Ocean
• Free Soft Play for dependents of Team Members at Ocean
• Employee Assistance Programme & Counselling
• Personal development training
• Flexible Working
• Pension Scheme
• Voluntary Health Cash Plan
• Above & Beyond Award Scheme