Customer Engineer - West

Salary Not Specified

Computacenter PLC, Talgarth, Powys - Powys

Full time
Permanent
Onsite working

Posted today, 21 Dec | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: 645408522f0f4487835557d604f19330

Computacenter PLC

Full Job Description

The role will be based onsite at one of our clients' offices in Hereford and Lincoln
Provide basic to intermediate level desktop installation
Configuration, support and troubleshooting services in the Wintel environment
Providing basic desktop support, offering simple fixes and fixing known errors
Provide effective and efficient customer service to the customer
Communicate with the customer keeping them informed progress to avoid escalations
Becoming hardware and software skilled and accredited through the appropriate vendor training programmes.

In this role, you'll deliver hands-on technical IT support to one of our key customers, who operate across multiple UK sites. If you have a passion for IT, along with some knowledge of desktop/laptop technologies and Windows operating systems, this could be the perfect opportunity for you!, An understanding of desktop/laptop technologies and windows operating systems
Desire to further your career in desktop support in a corporate setting
To be eligible for SC clearance
Customer focussed, happy to provide great service to users in a professional environment
Adaptable and welcoming of change and communicating change to customers
Great customer facing skills with the ability to build rapport with customers at all levels
Ability to develop technical skills.

The Technical Resource Group (TRG) specialises in delivering intermediate to advanced desktop installation, configuration, support, and troubleshooting services. Additionally, we provide basic Wintel server installation, configuration, administration, and break-fix solutions., With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world's greatest organisations, driving digital transformation, enabling people and their business.