Customer Experience Advisor

As a Customer Experience Advisor at Rendall & Rittner, you will :

• Provide exceptional customer service via telephone and email, addressing and resolving customer enquiries and issues promptly.
• Maintain clear, professional, and empathetic communication with customers, ensuring a positive customer experience with every interaction.
• Quickly and creatively solve customer problems, and proactively identify potential issues before they escalate.
• Collaborate effectively with team members, sharing insights and supporting peers to ensure consistent service delivery.
• Keep accurate and detailed records of customer interactions, participating in team meetings and contributing to a positive team environment.
• Stay updated on R&R products, services, and systems, seeking feedback and implementing suggestions to enhance customer service.
• Participate in training sessions to develop new skills and knowledge, open to learning about customer needs, preferences, and frustrations.
• Demonstrate strong verbal and written communication skills, articulating solutions clearly and professionally.
• Work well in a team environment, showing willingness to collaborate and share knowledge with colleagues.
• Commit to providing exceptional service that enhances customer satisfaction, motivated by the opportunity to make a positive difference in people's lives.
  
  Do you strive to deliver excellent customer service? Then is an incredible career opportunity with a fantastic package.
  
  Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for a Customer Experience Advisor.
  
  Working Hours : Monday to Friday : 11 : 30 - 20 : 00 (One Saturday every 4 weeks : 08 : 30 - 16 : 00 with one weekday off when a Saturday is worked)
Salary : £28,000 - £30,000 per annum Contract : A permanent position that offers stability and room for growth. Why Rendall & Rittner : Award-Winning : Join an established and celebrated company known for delivering first-class property management services. Career Growth : At Rendall & Rittner, we invest in your professional development with fully funded training programs. Perks Galore : Enjoy exclusive savings on entertainment, travel, dining, shopping, health, and fitness. Competitive Compensation : Get rewarded with a competitive salary and discretionary bonuses. Health and Well-being : Benefit from Private Medical Insurance, Life Assurance and enhanced Maternity and Paternity leave. Time Off : Enjoy 25 days of holiday plus national holidays. Rest and Recuperation : Paid sabbaticals as a loyalty bonus. Team Spirit : Be part of a collaborative work environment, where your team and relationships matter. Pension Plan : Secure your future with the Rendall & Rittner Pension scheme. Extra Support : Access Employee Assistance Programs (EAP) to help with family, health, financial, and work-related matters.