Customer Experience Advisor
Housing Diversirty Network, Chester
Customer Experience Advisor
£19981
Housing Diversirty Network, Chester
- Part time
- Permanent
- Onsite working
Posted today, 24 Oct | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: fbb5355e03c84a19ad7e855181249369
Full Job Description
- Champion for our customers, providing an excellent customer experience as the first point of contact.
- Help customers access our services in line with our customer commitment.
- Live our values every day, taking ownership of queries and doing what matters most for our customers.
- Support first contact resolution of queries including diagnosing & scheduling repairs and with rent, ASB, lettings and home ownership queries.
- Help provide an accessible, value for money customer experience to meet the diverse needs of our customers, in line with our policies. You'll be comfortable working with colleagues across our business, in an environment focused on continuous improvement, value for money, learning and innovation. You'll build relationships with partners to provide excellent services for customers, whilst embracing our 'One Team' approach. So, take a look at our job profile - if you think you've got most of what we are looking for, but not everything, we'd still love to hear from you. About our team … Our team is great (if we don't mind saying so ourselves!) we're led by our Executive Director of Customer Experience. We work hard, support each other, and also like to have fun! You'll be part of our Customer Experience Team reporting to our Customer Experience Manager and Customer Experience Coach - it's an exciting team to be part of, as we deliver our new corporate plan ambitions.
Are you a brilliant customer champion who can join our team and live our values every day to deliver an excellent service. You'll love helping customers, so this'll be a big part of your previous roles, especially in a busy office or contact centre environment. You'll be a great communicator, who can support customers to access our services putting them at the heart of everything you do.