Customer Experience Advisor - Income

We have a fantastic opportunity for an individual to join our Income Team.

You will be the first point of contact for our customers, helping to resolve their issues or determining the best individual to handle their income query.

You will provide administrative support to the income team and take ownership of some customer accounts including past and current customers.

This is a fantastic learning development chance for those looking to gain more insight into case diagnosis and handling of case distribution.

Having experience in a customer-focussed environment, you will be able to maintain high levels of customer service, whilst working under pressure.

You will be an excellent communicator and be able to use your own initiative to provide quick action solutions. As you will be working with a range of in-house databased and Microsoft Office, IT skills are needed for this role.

With amazing opportunities to gain company recognition for your work, and lead onto potential progression opportunities within the team and Company.

Our Housing Team are great example of a collaborative and proactive working culture, going the extra mile for our customers, and making our houses, their homes. They also take advantage of upskilling and development opportunities within their role.

Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.