Customer Experience Advisor - Tenancy Services

This is a fantastic opportunity to gain key housing skills and experience within our Tenancy Services Team. We pride ourselves on exceptional customer service, putting their needs at the heart of every decision we make and helping to create great places to live that our customers are proud to call home. In this role you will take enquiries and help our customers regarding their tenancy queries. You will also help with the co-ordination of both the starter and end of tenancy procedure. You will also get the chance to help our Tenancy Officers in a variety of tasks and other areas of our service when there are peaks in work demand. You will need to have experience of dealing with members of the public and be able to maintain a high level of customer service whilst working under pressure. High IT literacy skills are needed for this role as you will be working with a range of in-house databases. Your hours can be worked over two or three days, depending on your preference. You will need to be able to work a Wednesday and either a Thursday and/or Friday. This can be discussed at the interview process.

• Internal colleagues only - if you are a part-time colleague and interested in increasing your hours, please submit an application and let us know in the application where requested
  
  Disability Confident
About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.