Customer Experience Assistant

Are you passionate about creating memorable experiences for customers? As a Customer Experience Assistant at 8Bits, you will play a crucial role in ensuring that every interaction with our company is positive and impactful. Your responsibilities will include assisting customers, resolving issues, and supporting various initiatives to enhance the overall customer experience.,

• Provide excellent customer service by greeting customers, addressing inquiries, and assisting with their needs.


• Manage customer interactions across multiple channels, including in-person, phone, and email, ensuring prompt and effective responses.


• Handle customer complaints and issues with professionalism and empathy, aiming to resolve problems efficiently.


• Collect and analyze customer feedback to identify areas for improvement and contribute to enhancing the overall customer experience.


• Assist with organizing and executing customer-related events and promotions.


• Support the development and implementation of customer experience strategies and initiatives.


• Maintain up-to-date knowledge of our products, services, and events to provide accurate information to customers.


• Collaborate with team members to ensure consistent service quality and support company goals.


• Perform administrative tasks related to customer interactions, including data entry and documentation.
  
  Previous experience in a customer service or customer experience role is preferred but not required.


• Strong communication and interpersonal skills with a customer-focused attitude.


• Excellent problem-solving abilities and attention to detail.


• Ability to manage multiple tasks and work effectively in a fast-paced environment.


• Proficiency in using customer service software and point-of-sale systems is a plus.


• Positive attitude, team player mentality, and a strong work ethic.


• Flexibility to work various shifts, including evenings and weekends if needed.


• A passion for creating exceptional customer experiences and supporting customer satisfaction.
  
  8Bits is a leading entertainment management company based in Brighton, celebrated for creating outstanding events and delivering exceptional customer experiences. Our mission is to engage and delight our clients through innovative solutions and impeccable service. We are seeking a dedicated and enthusiastic Customer Experience Assistant to join our team and help us achieve our customer satisfaction goals.
  
  Competitive salary and benefits package.


• Opportunity to work in a dynamic and supportive environment.


• Hands-on experience in enhancing customer experiences within the entertainment industry.


• A collaborative team atmosphere with opportunities for growth and development.


• An engaging work environment with diverse responsibilities and challenges.