Customer Experience Coordinator

This role is advertised for 37.5 hours per week, worked Monday to Friday across Landmark House, Abney Hall, Didsbury Technology Park and Marsland., As Assistant Manager, your role focuses on elevating customer experiences and optimising facilities management within your cluster of buildings. You will play a vital role in supporting the Customer Operations Manager, taking charge of customer events, facilities operations and making sure the Bruntwood standards are upheld on a daily basis.

What you'll be doing:

+ Riskwise record keeping and ownership of PPM completions.
+ Supporting the Area Operations Manager and Customer Operations Manager on ECAT standards audit completion, with a responsibility for all results being uploaded onto the system with actions assigned to stakeholders.
+ Purchase Order coding and Invoice close down compliance.
+ Community events support including risk planning, set up/down, team organisation and event support - working with the Community and Events Manager.
+ Bruntwood App engagement - responsible for the number of sign ups and engagement levels, supporting your Customer Operations Manager to hit set KPIs for each building.
+ Serviced space admin tasks - move in/out, suite restorations, monthly uploads and all associated tasks.
+ Supporting the team with managing customer relationships.
+ Develop a one team approach with support teams - Community, Technical, Risk, Cubic Works, Unify and Asset Management to ensure we have a consistent and collaborative approach to getting things done.
+ Supporting your Risk Manager and be the owner of the Riskwise system in your cluster of buildings. Identifying any concerns in your area that need to be actioned and making sure our buildings are as safe and secure as possible.
+ As part of the leadership team in your cluster, you will be required to be on the Out Of Hours rota as required.
+ Support our commitment to being carbon neutral by 2030. Using your initiative to come up with innovative ideas to help us become a more sustainable business.

We really believe that if you're brilliant to work with, you deserve brilliant things in return:

+ 28 days holiday plus you get your Birthday off work - and if that's not enough you can also buy & sell holidays too
+ 24 hours a year volunteer time - there are endless opportunities for you to get involved in supporting the causes that matter most to you
+ Sabbatical of up to 12 months so you can take a career break after five years with us
+ Free Healthcare cash plan for all colleagues, so you can claim back medical expenses like optical, dentist & physiotherapy. We also offer free private healthcare cover on an opt in basis too
+ Life assurance cover for all colleagues

We are keen to see applications from candidates who are passionate about enhancing customer experience in serviced spaces, bringing a meticulous approach to every task. Ideal applicants will have a background in administrative duties, especially in managing move-in and move-out processes, with a strong focus on maintaining detailed records and databases. You should be someone who not only meets, but exceeds customer service expectations, always striving for the highest standards in both internal and external interactions. Experience in Facilities Management with ability to improve operational standards and a proactive mindset, continuously seeking ways to enhance the customer experience would be beneficial, but it is not essential. We're ultimately looking for individuals who lead by example, work collaboratively, and are driven to deliver practical, high-quality results that delight our customers.

We are commercial property specialists operating sites across the UK. At Bruntwood, we're committed to offering more than just outstanding office, coworking, retail and lab spaces. Everything we do is tied into our vision of building vibrant communities, whilst providing businesses with the support and expertise they need to grow.

From exclusive events and networking opportunities to our spaces that are designed to put wellbeing first, there's something to help every business thrive. To support our purpose of Creating Thriving Cities, we're continuously expanding the Bruntwood Group to help different specialisms and businesses reach their full potential., In addition to what to expect within the role and your benefits, it's good to know that you'll be working for a business that gives back - The Oglesby Charitable Trust has donated more than £30m since it started out in 2001. Supporting charities across Arts and Culture, Education, Environment, Medical Research and Social & Health Inequality.

We'll do our best to get back to you within a week of your application, however if it has been longer than this please feel free to email talent@bruntwood.co.uk for an update.

If you're interested in applying for the role please don't hesitate as we'll be conducting interviews prior to the closing date.

We believe that thriving cities with the best, most sustainable futures are those that are culturally vibrant, equal and environmentally conscious. This is why we're committed to investing in these areas and where our expertise and passion can make the most impact.

Doing this internally is just part of the picture - we also help our customers to create diverse workforces and benefit the community by growing in a socially-responsible way.

Our ambition is to make Bruntwood a truly diverse and inclusive place to work, reflective of the communities we live and work in. To help us to achieve this we encourage applications from ethnic minorities, disabled people, and those who are neurodiverse. Join us and you'll be part of our journey to creating something even better, for our customers and ourselves.