Customer Experience Coordinator

We are seeking a dedicated and enthusiastic Customer Experience Coordinator with a passion for travel to join our team! In this role, you will play a key part in ensuring clients have seamless and enjoyable travel experiences by coordinating personalized services and addressing their needs throughout the entire process. Responsibilities

• Serve as the primary point of contact for clients, ensuring all travel-related inquiries, concerns, and needs are addressed promptly.
• Collaborate with travel advisors to create and enhance personalized itineraries, ensuring all details meet client expectations.
• Coordinate with travel vendors, airlines, hotels, and activity providers to ensure smooth arrangements for clients.
• Proactively monitor client travel plans, resolving issues such as delays, cancellations, or itinerary adjustments.
• Communicate updates, confirmations, and travel documentation to clients in a timely manner.
• Gather and analyze customer feedback to identify opportunities for improving the travel experience.
• Maintain detailed records of client interactions, preferences, and special requests.
• Assist in planning group travel, corporate events, and destination trips to meet client goals.
  
  Strong organizational skills with the ability to multitask and manage time effectively.
• Exceptional communication and interpersonal abilities.
• A passion for travel and creating positive experiences for clients.
• Familiarity with travel booking systems or willingness to learn.
• Prior experience in travel coordination, customer service, or hospitality is preferred.
  
  Competitive compensation with performance-based incentives.