Customer Experience Executive / Front of House & Hospitality

Client Reception and Hospitality Excellence

• Be the first point of contact, welcoming clients and guests with warmth and professionalism, creating a welcoming experience akin to luxury hospitality standards.
• Provide attentive, personalized service to ensure clients feel valued, managing check-ins, offering amenities, and accommodating client needs.
• Collaborate with reception and hospitality teams to ensure every touchpoint with our clients reflects our commitment to excellence.
Client Floor Operations
• Coordinate with catering, hospitality, and reception teams to deliver a unified, seamless service for all client interactions.
• Proactively address any client requests, concerns, or special requirements to enhance their experience.
Hospitality Services and Catering Coordination
• Serve a range of high-quality refreshments to clients and manage catering needs for meetings and events on the client floor.
• Partner with catering teams to ensure timely, smooth service and address any adjustments to client requests.
Feedback and Customer Journey Improvement
• Manage and analyze customer feedback to identify improvement opportunities, ensuring consistent service across all interactions.
• Work with the CX team to address client journey pain points, fostering a service model that elevates the client experience and builds stronger relationships.
Team Collaboration and Support
• Provide support to reception and hospitality staff, fostering a collaborative environment that drives exceptional service.