Customer Experience Leader

The Customer Experience Leader role is driven by a desire to continuously improve the customers' experience, this important role finds you at the heart of our business in our customer dining areas. Your primary responsibilities are to welcome our customers into the restaurant and to use your initiative to help create 'feel-good moments' during their visit. Never one to accept less than the best, you will work closely with the restaurant management team to suggest improvements to our customer service experience, using all of your training and skills., Every year, you'll have a review with your manager, which can make a real difference to your pay. You'll get a bigger pay rise if your reviews show you're doing well.

[00:03]be a good customer experience leader. I think you need to have a really

[00:06]happy disposition and be willing to get stuck in

[00:09]and be part of a good team. My role at McDonald's is meeting, Working as part of a fast-moving, high energy team, you will be instrumental in delivering an exceptional service to all of our customers. The ability to build rapport with others in a genuine and natural way is key for this role. You are able to lift the mood of those around you and can inspire others to look for ways to improve their own performance. You are naturally receptive of the needs of others and are always looking for new ways to exceed expectations and delight customers. You are always respectful, even when under pressure, and are able to confidently suggest ways to improve. An expert in customer recovery and delivery of feel-good moments. The ability to maintain high energy levels whilst working both efficiently and productively is essential.

Quite simply, you'll be working in our fast moving, high energy environment and we're looking for a genuine smile, enthusiasm, energy, plus an ability to connect with customers and make them feel valued., [01:03] Be natural and work to the best of your ability.

[01:07] So what I'd like to think I could be able

[01:09] to do in the future is to be able to work more

[01:12] to the customer service side, to try

[01:14] and train people up to help them

[01:18] bring out the best in their selves.

[01:20] I love the fact that I get the feedback of, of guests., If you lead with a genuine smile and have an ability to connect with others, you'll be well on your way to fitting into our team.

For this role, you'll love dealing with different types of people and working as part of a team. You'll bring the energy and efficiency to every shift, without skipping the details. Whatever you're doing, you like to get it done right - every time.

McDonald's UK has been around for over 50 years! We are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all., [00:42] out together. We work together. We play like football together, but

[00:45] then we all come together as one anyway.

[00:02] My name's Roland., At McDonald's, we believe in opportunity for everyone. If you want to learn, develop and further progress your career, we'll give you the chance., Our values show what matters most to us and tell the world what McDonald's stands for. We live by them every day. All across the world. From our restaurant-working colleagues, right through to the farmers in our supply chain. Our core values and commitment define who we are and guide everything we do. Making sure we can continue to evolve alongside a changing world.

Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top highstreet and online brands and much more...., In every role you will receive holiday pay, the amount may differ depending on the role and part time employees.

Employee Discounts

Discounts at hundreds of major high-street and online retailers.

Pension Scheme

If eligible you will be enrolled onto our pension scheme., At McDonald's, we want to make sure you can feel entirely at home. And when you feel at home, you can be entirely yourself. If you bring your personality and energy to our culture, you can make McDonald's a more exciting, united place.
2. Emphasize your skills and abilities
Don't be shy to show off how amazing you can truly be at every stage of the recruitment process, and onwards.
3. Be customer focused
Here at McDonald's, we prioritise our customers and focus on making them feel completely comfortable every time they step foot in our restaurants. And because of that, we expect our crew to make our customers a priority too.

Frequently Asked Questions

I want my pronouns to be known if I get this role, is this possible?

Yes. McDonald's offer pronoun name badges that can be ordered upon crew request, including He/Him/His, She/Her/Hers, and They/Them/Theirs.