Customer Experience Manager

As the Customer Experience Manager, you will ensure the team are focused on delivering work in line with the client's requirements to the company's high standards and meeting the expectations of our residents/customers. Utilising the agreed framework, you and your team will ensure that we are doing the best job at the best price.

The Customer Experience Manager is a crucial member of the leadership team and works closely with the Operations Director to review and improve services and embed them into the company culture.

The Repairs Customer Experience Manager is responsible for overseeing and enhancing the end-to-end customer journey in the repairs and maintenance department. This role involves managing the customer experience team, ensuring timely and quality repairs, and implementing strategies to improve customer satisfaction. The ideal candidate will have a strong background in customer service, operations, and leadership, with the ability to balance operational efficiency with a superior customer experience