Customer Experience Manager ( Internal only )

Sport and Leisure Services lies within the Student and Academic Services portfolio, providing Sport and Leisure opportunities to Students, Staff, Alumni and Community Users. Sport and Leisure Services directly or indirectly manages a range of high-quality Sport Facilities and delivers a range of health, fitness, and wellbeing initiatives across the University. Our role is squarely focused on Student Experience and directly supporting the University's Strategic Vision.

The post holder will manage front and back of house operations at CitySport, including overseeing the Front of House team to ensure high-quality customer service. They will handle staff rostering, monitor membership sales, and lead promotional efforts to attract and retain clients. The role involves financial oversight, digital marketing, and social media management. As Duty Manager, the post holder will open and close the facility, supervise staff, and ensure health and safety compliance, contributing to a positive student and user experience.

The ideal candidate will have strong leadership and management skills, with experience supervising customer-facing teams in a sport or leisure environment. They should demonstrate excellent organisational abilities, ensuring efficient staff rostering and facility management. A solid understanding of health and safety regulations, financial processes, and customer service is essential. The candidate must possess strong communication skills, both verbal and written, alongside the ability to analyse membership data and sales trends. Experience in digital marketing, social media, and promoting sports services is highly desirable. This role will require shift work.

City St George's, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George's, University of London into one institution.

The combined university is one of the largest suppliers of the health workforce in the capital, as well as one of the largest higher education destinations for London students.

Combining a breadth of disciplines across health, business, law, creativity, communications, science and technology, we are creating a 'health powerhouse' for students, researchers, the NHS and partners in uniting a world-leading specialist health university. We are now one of the UK's largest health educators, where staff and students have access to an expanded team of brilliant academic and professional services colleagues, combined resources and facilities and more interdisciplinary opportunities.

The merger creates opportunities to generate significant change in the world of healthcare including changes to treatment, population health monitoring, workforce development and leadership, policy, and advocacy.

City St George's offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.

City St George's, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.

We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background.

City St George's operates a guaranteed interview scheme for disabled applicants.

At City St George's, subject to agreement, relevant Professional Services roles may be undertaken in a hybrid way, involving a mixture of working on campus and at home each week.

Where a hybrid working arrangement can be accommodated, it is expected that colleagues will spend the majority (at least 60%) of their usual working time on campus each week. Specific details will be discussed and agreed with the successful candidate. A hybrid working arrangement will not detract from any comprehensive induction, that will include relevant on-site activities.

Regardless of where colleagues are working, City St George's, University of London's premises will be their primary and contractual place of work.

The University of business, practice and the professions.