Customer Experience Officer

As a Customer Experience Officer, you will be focused on:

• Receiving and making calls using excellent customer service in order to build relationships with RNLI supporters and online shop customers
• Maintaining a working knowledge of processes and be able to efficiently use a number of different systems to deliver support in a fast-paced environment
• Providing a professional, speedy, and appropriate response to customer emails and product reviews
• Meeting engagement and stewardship targets to agreed deadlines and deliver against performance indicators and service level agreements
• Be versatile, and be flexible in your approach to learning new tasks across the wider experience team
• Within this important role you will be called upon to open post received, prepare in accordance with standard procedures and to ensure that the appropriate database is updated accurately. Full training on the RNLI internal systems will be provided as appropriate.
  
  You will have a background in customer service along with excellent customer service skills, a positive can-do attitude and experience of working within a pressurised and varied environment.
You will need to have a proactive team approach, attention to detail, and strong verbal and written communication skills. To be considered for this role you will need to have:
• Educated to GCSE standard, or equivalent - English essential
• Proven customer service skills - telephone and administration
• Contact Centre experience desirable
• Experience of working in an office-based environment
• Experience of working in a fundraising environment would be beneficial, as would working knowledge of databases
So, if you have a passion for fundraising and customer service and are looking to be part of an exciting new opportunity within an already established and successful team, this could be the role for you. Please apply via the button shown.

Our purpose is simple, to save lives at sea. Since the 19th century, our crews have been risking their lives to save those who are in danger of drowning.