Customer Experience Team Member

Customer Experience Team Member

Are you great with customers, but looking for something a little bit different? We're looking for customer-focused staff who'd like to work in our exciting, fast-paced and interesting company.

Every night we welcome thousands of people through our doors to enjoy the best in live entertainment. Whether it's a night out with friends for a special birthday or a family's first pantomime, every visit is important. We work hard to make sure each customer leaves with those unique memories you can only get from a live show...and that they want to return again and again!

As part of our Customer Experience Team you'll make this happen. The charismatic and welcoming face of the company, you'll offer the highest standards of customer service and care. You'll ensure we meet our financial targets by making customers want to return and by selling products and packages on the night, ranging from traditional programmes and ice creams to exciting new cocktails in our luxury bars.

Full of variety, this role is both fun and challenging. You'll take responsibility for a range of tasks as part of a friendly, passionate and ambitious team, working in one of our unique venues with an ever-changing programme of events.

Further information on the role and the skills you'll need can be found in our full job description and in our website article: https://careers.atg.co.uk/about-us/life-at-atg/front-of-house.html

If you have the skills to achieve our goals and an affinity for our values we'd like to hear from you! Experience from within the entertainment sector is not essential and we actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry. You do need to be aged 18+ for this position.

Hire will be subject to the outcome of an assessment & induction day taking place on September 19th 2024.

The Opera House is an unmissable feature of Manchester's central Quay Street in the elegant Spinningfields quarter, the city's thriving business district where luxury fashion brands, restaurants and bars nestle in amongst an array of cultural and entertainment venues. The Grade II listed Opera House, designed in the Classical style with a 15-bay façade, columns and sculptured stone relief, has a large capacity but an intimate auditorium making it perfect not only for smaller musicals but also dance, drama, comedy and pantomime. The Opera House has hosted a variety of world premieres before they transferred to the West End - shows include: Ghost, Back To The Future, & Juliet, Mrs Doubtfire and many more. The Manchester Palace is one of the most successful theatres in the country. A Grade II listed building, originally built as the "Palace of Varieties", the theatre was extensively remodeled in the early 1900s by the legendary Frank Matcham. In the 1970s, the theatre underwent a major
refurbishment, restoring the auditorium and Front of House facilities to their Edwardian splendour and improving backstage facilities. With its large, well-equipped stage and nearly two thousand seats, the theatre is a must-visit venue for major West End shows such as Phantom of the Opera, Mamma Mia, Les Misérables, The Lion King, Mary Poppins, Wicked and most recently Hamilton.

ATG Entertainment is an extraordinary success story in the live entertainment industry. Founded in 1992 in the UK, we've grown into the world's number one live-theatre company today. We cover every discipline in the theatre industry, from operating venues to producing shows and ticketing, through our industry-leading sites ATGtickets.com, LOVEtheatre and Group Line. We are passionate about great shows and our ambition is to help them find the largest possible audiences.

We offer the following benefits for our Customer Experience Team Members:

• myStrength Mental Wellbeing App


• WeCare Support Services


• Theatre Tickets (Subject to Availability)


• ATG+ Membership


• Staff Discounts


• Pension


• Access to ToothFairy - Dental access and guidance from home


We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for in any given role, we will retain applications for the next available interview opportunity wherever possible.

If you'd like to discuss accessibility prior to applying, please review our job description where you can find our contact details to request a confidential discussion.

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atgentertainment.com and careers.atg.co.uk

The Opera House is an unmissable feature of Manchester's central Quay Street in the elegant Spinningfields quarter, the city's thriving business district where luxury fashion brands, restaurants and bars nestle in amongst an array of cultural and entertainment venues. The Grade II listed Opera House, designed in the Classical style with a 15-bay façade, columns and sculptured stone relief, has a large capacity but an intimate auditorium making it perfect not only for smaller musicals but also dance, drama, comedy and pantomime. The Opera House has hosted a variety of world premieres before they transferred to the West End - shows include: Ghost, Back To The Future, & Juliet, Mrs Doubtfire and many more. The Manchester Palace is one of the most successful theatres in the country. A Grade II listed building, originally built as the "Palace of Varieties", the theatre was extensively remodeled in the early 1900s by the legendary Frank Matcham. In the 1970s, the aaaaa
an underwent a major
refurbishment, restoring the auditorium and Front of House facilities to their Edwardian splendour and improving backstage facilities. With its large, well-equipped stage and nearly two thousand seats, the theatre is a must-visit venue for major West End shows such as Phantom of the Opera, Mamma Mia, Les Misérables, The Lion King, Mary Poppins, Wicked and most recently Hamilton.

ATG Entertainment is an extraordinary success story in the live entertainment industry. Founded in 1992 in the UK, we've grown into the world's number one live-theatre company today. We cover every discipline in the theatre industry, from operating venues to producing shows and ticketing, through our industry-leading sites ATGtickets.com, LOVEtheatre and Group Line. We are passionate about great shows and our ambition is to help them find the largest possible audiences.

We offer the following benefits for our Customer Experience Team Members:

• myStrength Mental Wellbeing App


• WeCare Support Services


• Theatre Tickets (Subject to Availability)


• ATG+ Membership


• Staff Discounts


• Pension


• Access to ToothFairy - Dental access and guidance from home


We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for in any given role, we will retain applications for the next available interview opportunity wherever possible.