Customer Feedback Manager Fixed Term

Focused on the Neighbourhoods & Housing service area of Hull City Council, this post plays a key role in ensuring that the Service responds to feedback from customers effectively and learns lessons from feedback to feed into its service improvement activity, as well as ensuring compliance with the new regulatory Consumer Standards and Housing Ombudsman Scheme.
You will need to be able manage a caseload of more complex cases as well as identify trends and opportunities for service improvement.
You will need to work closely with colleagues across the Neighbourhoods & Housing service area, but in particular with colleagues who oversee feedback on our repairs service.

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.