Customer Growth Analyst

Do you want to work for the nation's largest online pharmacy ensuring excellence for all our patients? We're a market leader in the pharmacy world, with 25 years' experience, helping over 1.4 million patients in England manage their NHS prescriptions from request through to delivery., Build and maintain a robust and scalable Single Customer View (SCV), integrating data from multiple sources (CRM, transactions, digital engagement, etc.) Ensuring data quality, consistency, and accuracy across all customer records Develop and deliver propensity models (e.g., churn, cross-sell, upsell) to identify actionable opportunities for growth Analyse cross-category behaviour, identifying trends and correlations that inform strategic marketing decisions Collaborate with marketing teams to design and measure the effectiveness of targeted campaigns, ensuring optimal audience selection and impact Create dashboards and visualizations to communicate insights to stakeholders clearly and effectively Partner with marketing, product, and business intelligence teams to ensure alignment on customer growth objectives and communicate findings to non-technical stakeholders in a clear and compelling way Ensure data integrity, accuracy, and consistency by implementing best practices in data governance Stay updated on the latest trends in data analytics, eCommerce, and the pharmacy industry to identify opportunities for process improvement and innovation

We are seeking a highly motivated Data Analyst to join our Customer Growth team. In this role, you will be instrumental in delivering a Single Customer View (SCV) to the business, enabling deep customer insights and fostering data-driven decision-making., Bachelors' or masters' degree in related field Expertise in Google Analytics, BigQuery, Tableau, SQL, and other data visualization and reporting tools Experience of working in a pressured environment, delivering against tight deadlines within company and ethical rules and regulations Numerate with strong written and verbal communication skills IT literate with working knowledge of MS office suite - Excel intermediate Experience within healthcare sector would be advantageous Experience working in marketing analytics or customer growth, with a clear understanding of campaign mechanics would be advantageous. What happens next? Please click apply and if we think you are a good match, we will be in touch to arrange an interview. Applicants must prove they have the right to live in the UK. All successful applicants will be required to undergo a DBS check., Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Employee discount site Discounted gyms (via our blue light card and benefits schemes) Employee assistance programme In-house mental health support Free onsite parking Health and wellbeing initiatives Social events throughout the year Cycle to work scheme Green car scheme

• (subject to minimum earnings)
Registration fees paid (GPhC, NMC, CIPD etc) Long service bonus Refer a friend bonus Blue light card Hybrid working Commitment to CPD/training 25 days annual leave increasing with service Annual leave buy and sell scheme Discounts & Exclusive offers at The Springs, Leeds 25% Discount & health & beauty purchases 25% Discount on Pharmacy2U Private Online Doctor Services What you'll be doing?