Customer Involvement Officer

Warwick District Council provides a full range of housing-related services. We are a major landlord in our own right, letting and managing over 5,500 social and affordable rented properties, approximately 600 leasehold accounts and 1,800 garages We maintain a housing register for those requiring social housing in the district and provide a service for those requiring housing solutions. The Council also has an ambitious building program and in addition to our own new homes works with other social landlords and the planning department to ensure additional affordable housing is developed and built. We are recruiting a Customer Involvement Officer to join our Customer Services Team to deliver positive outcomes for all our residents and leaseholders. We are looking for someone who is extremely passionate about delivering excellent customer service and ensuring that all customer views are integral in shaping and developing services. The role supports the Customer service team leader to raise the profile of resident engagement across the Council and help build positive relationships with residents to embed a bold new strategy designed to put resident involvement and influence at the heart of our service.

• The ability to understand performance information and related data.
• Experience and understanding of Resident engagement.
• Excellent organisational and administrative skills and a good eye for detail.
• Respond objectively and positively to customer communication.
• Ability to challenge positively and bring a solution focus to address issues and improve service delivery.
• Confident using Microsoft Office and business specific applications.
• Confident in adapting new technology and systems.
• Excellent communication skills: with an ability to write in plain English engaging material for a diverse audiences on a range of platforms.
  
  Warwick District, is at the heart of Shakespeare's England and comprises the towns of Royal Leamington Spa, Warwick, Kenilworth and Whitnash. The district boasts historic castles and buildings with regency architecture, vibrant town centres hosting a lively calendar of events, as well as beautiful parks and gardens. We enjoy links to the M40, M42, M1 and M6, national rail connection and Birmingham International airport. It is one of the most prosperous regions in the country with low unemployment rates.
  
  Here at Warwick District Council, our vision is to make Warwick District a great place to live, work and visit and we recognise that our employees are the key to achieving that. Working arrangements in most jobs are flexible; flexi-time, full or part time and job sharing is usually available. You can expect generous holiday entitlements, a pension scheme and plenty of opportunities for training and personal development.