Customer Journey Analyst

We currently are seeking applications to be based at our Alderley Edge office on a temporary basis. The role sits with Group Operations in our One Best Way workstream, focusing on mapping operational processes. Working in this team you will gain a strong understanding of the Groups processes. Documenting process will be key to help identify where we need to align processes across various propositions and is vital to help deliver our core priorities.,

• Mapping all processes for Group Operations to support alignment of good customer outcomes, to achieve 'One Best Way'.
• Liaise with key stakeholders and business areas.
• Utilise strong analytical skills to identify alternative solutions, translate complex details, simplify processes, and map processes effectively and to required standards.
• Identify, escalate, and manage risks or issues.
  
  Utilise a confident Microsoft skillset (Word, Excel, Visio beneficial), strong analytical skills, excellent communication, and engagement abilities.
• Experience in process simplification/improvement.
• Proactively identify and champion opportunities to improve and simplify customer journeys.
• Translate complex issues into simple, key messages, and deliver them effectively in various communication styles.
• Experience in Financial Services beneficial
  
  We're the UK's largest mutual life, pensions, and investment company, offering protection, long-term savings and asset management products and services.
Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve. We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits Inclusion, diversity and belonging. We're an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected - whatever their background. Royal London is an equal opportunities employer. We work hard to attract the best talent for our award-winning team. We believe that embracing difference makes us stronger. Our diverse people bring us different skills - whatever their educational background, disability, gender, age, sexual orientation, race, religion or belief. We will consider flexible working arrangements for all our roles. We also welcome applications from individuals who have taken an extended career break.