Customer Liaison Executive

An enthusiastic Customer Liaison Executive with superior Customer Service skills to serve as the operational point of contact for a group of customers. To understand their needs, build and maintain productive relationships and provide excellent service and client relations (including pre and post-sales support) via email or telephone. Responsible for accurately reviewing large and complex customer orders in a busy and fast paced environment within an expanding team. This role also involves managing and replying to a large amount of inbound emails and the ability to maintain good enquirer/stakeholder relationships.

Every day, we rise to the challenge to make a difference and here's how the Customer Liaison Executive role will make an impact:

Customer Relations and Account Management

• Using Key Account Management principles, develop and maintain business relationships throughout the customer organisation within complex, strategic, national pharmacy accounts, to meet sales targets and deliver against our Pharmacy CVP offering in line with the Viatris strategy.


• Understand the key needs of the customer, and develop aligned strategies that deliver demonstrated business benefit to both organisations


• Anticipate and identify opportunities/issues that may affect business performance or supply chain demands and instigate solutions to manage them.


• Regular provision of customer insight relating to the accounts and the broader pharmacy environment to aid the development of customer-centric strategies


• Contribute to the development of sales and marketing plans to increase/strengthen business across accounts by gathering and disseminating up-to-date market intelligence.


• Have a clear focus on measuring impact and performance, bring an agile mindset to learn and adapt the plan to optimise performance.
  
  Proven success in managing customer accounts in a technical Customer Service role essential. Experience in the pharmaceutical sector would be advantageous


• Strong IT skills with a good working knowledge of Microsoft Office Suite (Excel, Outlook, Word), and SAP or another ERP system


• Excellent interpersonal and communication skills.


• Strong attention to detail with a problem-solving can-do mindset. Ability to prioritise and multi-task is essential.


• Resilient under pressure and confident to question decisions when necessary. Able to work to deadlines


• Excellent organisational and time management skills


• Good team player with an enthusiastic self-motivated attitude
  
  Viatris UK Healthcare


At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs.

Viatris empowers people worldwide to live healthier at every stage of life.

We do so via:

Access - Providing high quality trusted medicines regardless of geography or circumstance;
Leadership - Advancing sustainable operations and innovative solutions to improve patient health; and
Partnership - Leveraging our collective expertise to connect people to products and services.

Our global portfolio includes best-in-class, iconic brand-name products as well as global key brands; generics, including branded and complex generics; and other offerings across a wide range of therapeutic areas. We are committed to helping create healthier communities worldwide through education, outreach and better access to treatment.

For those driven to live their lives with purpose, Viatris helps employees realise their full potential by creating a collaborative culture that fosters courage and resilience. Viatris is more than just a place to work. This is a place to make a difference in the world., At Viatris, diversity and inclusion are essential to our mission. The diversity we foster in all aspects of our business can be one of our greatest strengths in redefining healthcare not as it is, but as it should be. If you would like to know more about what diversity, equity and inclusion means to us, please visit https://www.viatris.com/en/Careers/Diversity-and-Inclusion

Sustainability at Viatris

Corporate social responsibility is fundamental to the Viatris mission. We work to advance responsible and sustainable operations and leverage our collective expertise to empower people to live healthier at every stage of life, recognizing that our actions affect the stakeholders and communities we serve. To learn more about our efforts, please visit https://www.viatris.com/en/about-us/corporate-responsibility

At Viatris, we offer competitive salaries, benefits and an inclusive environment where you can use your experiences, perspectives and skills to help make an impact on the lives of others. Some of our benefits include the following on top of a competitive salary:


• Top Employer Accreditation, demonstrating that we provide excellent people policies and practices


• Competitive compensation package inclusive of annual discretionary bonus


• Focus on career progression with growth and development opportunities


• Emphasis on Health & Wellness programmes



• 100% paid medical insurance and Employee Assistance Programme


• Life cover


• Excellent employer-matched pension scheme with Viatris contributing up to 11%


• 2 paid volunteer days per year, At Viatris, we offer competitive salaries, benefits and an inclusive environment where you can use your experiences, perspectives and skills to help make an impact on the lives of others.