Customer Liaison Officer

£33945

Sandwell Metropolitan Borough Council, Oldbury, Sandwell

Full time
Temporary
Onsite working

Posted 2 days ago, 17 Sep | Get your application in today.

Closing date: Closing date not specified

job Ref: 2a7f66514e5d44af9e2c212e63383fa2

Full Job Description

This is an exciting and rewarding opportunity to be part of the Capital Investment team within the Asset Management and Improvement section. This section looks after the investment projects to the council housing stock and Major adaptations works to both Council and private properties. You will take part in and help shape the continuous improvement journey for the customers.,

To liaise between Tenants, Residents, Local Offices, Contractors and Council Staff

Develop relationships with Residents and Tenants.

To monitor and support the Contractors Customer Liaison Officers to ensure the Customer Care Journey is being implemented.

Must have Level 2 Numeracy and Literacy or equivalent.

Candidates need to have 2 years' experience within Customer focused environment.

Have an understanding of how buildings are repaired, and the processes involved.

An understand the Procurement tender processes, Payments processes and invoicing.

Experience of understanding Budgets.

Experience in the Use of ICT systems and packages.