Customer Locations Consultant

Lowell are looking for our next Customer Locations Consultant to join the team. This is a great opportunity to grow your problem-solving skills and learn how to make a real difference by supporting accountability and transparency across the team. Your mission will be...

• To effectively and efficiently process tracing enquiries received on behalf of the company in accordance with the appropriate work instruction and verify the residency of the customer by use of databases and systems or other compliant forms of confirmation.
• You'll undertake incoming telephone communications with the customer or third parties in an articulate and professional manner whilst maintaining accurate and relevant records of all communications with customers and third parties on the database.
• Understand and utilise automated tracing tools to obtain possible forwarding addresses.
• To work closely with Trace Strategy manager in order to provide a test and learn function for the department providing the required documented learning.
• To undertake the investigation of all trace related complaints providing a full explanation of the case and subsequently supplying Root cause analysis for such complaints
• You'll be the central point of contact for other stakeholders in regards to trace enquiries.
• Ensure all performance and productivity targets are achieved and maintained and department KPIs are consistently met as advised by the Head of department.
• To conform to all quality, legal and client requirements and in accordance to quality instructions and guidelines
• Identify trends and potential improvements to enhance the automated Tracing system whilst working towards continuous improvement and self-development.
• Carry out any ad-hoc duties as requested by your Line Manager
  
  Trace Experience is beneficial
• The ability to navigate around relevant databases and systems
• Excellent telephone manner, communication and organisational skills
• Self-motivated and pro-active with a positive attitude and drive for success with the ability to work to tight deadlines and targets
• A flexible and responsive approach to changing business needs
• Demonstrate attention to detail in completing procedures, documents and updating systems.
• Professionalism at all time when dealing with both internal and external customers
• Demonstrate commitment to supporting fellow team members and to delivering team objectives
  
  At Lowell, we value togetherness. And that's what enables us to drive onwards as a company, as a team, and as individuals, together. Because together, we go further.
Our mission is to make credit work better for all. Based in Yorkshire, with offices across Europe, we're a leading credit management company. We buy lots of different kinds of debts and give our customers the tools to pay them off in practical and affordable ways. We understand that every person's situation is different. And every year, we help thousands of people take control of their debts., You'll also have lots of opportunities to make an impact on your personal development. At Lowell we have a big focus on helping our colleagues develop their careers and grow with us, together. So, whatever your culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, if you're ready to help us make credit work better for all, we think you'll fit right in. Our people are our strength, so we build strong teams thriving with diverse voices, and offer benefits that can keep our people strong. That means…
• A discretionary annual bonus for a job well done.
• 3% flexible benefits; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you.
• We are committed to a hybrid working environment, where we will ask you to work in our Leeds office, which will be based in Thorpe Park. Our new purpose-built office to support collaborative working and those meaningful moments you'll only get from being in the office.
• Free parking when you are in the office.
• 28 days holiday plus public holidays with the option to purchase up to an additional 5 days.
• Life assurance
• A fantastic culture with more little perks along the way including, self-development opportunities, recognition awards and on-site facilities to support the varying needs of our colleagues.
• Wellbeing support and a programme of webinars and classes geared towards mindfulness.
Ready to share in that mission? Our people are our greatest asset. That means part of our mission is building a workplace where you can grow with us, and help us go on to make a difference, together. Together, we go further - and it starts with you. So, if you're interested in adding your voice to our fantastic team of people, take the first step and apply today…