Customer Marketing Manager, Reuters

As our Customer Marketing Manager, you will:

• Plan and execute Customer Marketing (CRM) campaigns, account-based marketing plans, and other initiatives aimed at onboarding new customers, enhancing engagement, and unlocking value across the customer lifecycle.
• Coordinate multiple projects, utilising strong project management skills to ensure campaigns and initiatives are delivered on time and meet key performance metrics.
• Analyse and report on key metrics to track campaign and activity performance against targets, identifying areas for improvement and optimisation.
• Collaborate cross-functionally with teams such as Brand, Growth Marketing, Product, and Commercial Excellence to ensure alignment and deliver best-in-class customer communications.
• Embed an 'always-on' approach to test-measure-learn, using data-driven insights to continuously improve customer and commercial results.
• Gather feedback from sales, commercial excellence and customers directly to implement and optimize initiatives and campaigns.
• Utilize digital tools and seek innovative opportunities to increase client engagement.
  
  To be our Customer Marketing Manager you will likely have:
• Experience in customer marketing within the technology or media industry is ideal.
• A positive, customer-centric attitude with strong commercial curiosity and a continuous improvement mindset.
• Proficiency with CRM platforms and strong knowledge of marketing technology solutions (i.e. Eloqua, HubSpot, Hootsuite etc).
• Excellent verbal and written communication skills, including copywriting
• A team player who can build strong relationships across the organisation.
• Strong organisational skills with meticulous attention to detail.
• Data-driven mindset with a focus on testing, learning, and optimising.
• Experience in organizing customer events, both online and in-person, is preferred.
  
  Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact. Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. Accessibility As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through: Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing. Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.