Customer Master Data Project & Process Specialist

Salary Not Specified

Henkel AG & Co. KGaA, Adeyfield, Dacorum

Full time
Permanent
Onsite working

Posted today, 5 Oct | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: 849c116a4f6f421ab3a727c680e8b8a0

Henkel AG & Co. KGaA

Full Job Description

Lead Customer Master Data (CMD) Projects - run projects to change/align CMD processes, or clean CMD data.
Understand Henkel's Customer Service Experience (CSX) processes in depth and the interactions between each department.
Supports optimising the CMD management processes and bring in own proposals.
Implements processes, training and tools to optimize the internal communication of CMD in order to continuously emphasize the importance of high quality data.
CMD Steering/experts.
CMD process control & Governance.
Task and process alignments and harmonisations.
Continuous improvement of tools, tasks and processes
Conducts CMD-related checks and reports,
Work with Global Business Solutions+ (GBS+)/IT on RPA (Robotic Process Automation) for CMD
Training for Sales/GBS+/Front Office on CMD
CMD Quality gate
SAP CMD Change Requests
Works independently of day-to-day supervision within the standards of the AOS Europe organisation.

The ability to work and run projects, taking into consideration all various aspects to bring to conclusion using own initiative.
Previous experience within a customer service, or a supply chain role
Knowledge of Service Cloud (Salesforce) and Customer Master Data would be an advantage
High level of organisation, prioritisation and time management skills
Excellent in problem solving, is solution orientated and has good influencing skills
Proactive, target driven, self-motivated with precise, accurate administration skills
Good level of SAP and Intermediate level of MS office (Excel/PowerPoint/Word) are desirable skills
Ability to withstand pressure and work to tight deadlines
A customer focused attitude with excellent communication skills
Fluent in English
Team player

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 47.000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.