Customer Notifications Officer

As a Customer Notification Officer you will be part of our New Connections and Mains Extensions Teams who are responsible for Installation of water supplies for new developments.,

• Collate and print Parking restriction and supply interruption letters for forthcoming works, ensuring correct details for each Job is present in each letter
• Set our parking space cone-offs where required
• Envelope all letters using envelope machine
• Hand deliver all letters for appropriate shuts at least 48hrs before shut is due to commence
• Deliver cancellation letters when required
• Evidence all letter drops using time stamped photographs and sending to relevant storage location
SHE
• Ensure Compliance with Essential Safety standards
• Minimise wastage of paper
Customer
• Dealing with all customer issues in accordance with the 'IMPACT' protocol.
• Day-to-day liaison with Planners regarding shuts planned work
• Ensure all customer issues are dealt with in a timely manner,
Quality
• Ensure accuracy of dates for shuts on all notifications
• Ensure all customers are notified within 48hrs of any shut and escalate any issues with management
Performance
• Ensure all notifications are documented and saved in the relevant storage area
Skills & Knowledge Requirements
• Full Clean Driving licence, We passionately care about our peoples wellbeing, we have specific benefits geared towards supporting you inside and outside of the workplace, you'll have;
• Access to our Employee Assistance Programme 24 hours a day, 365 days a year
• Life Assurance
• Accident Insurance
• Health Care Cash Plan
Our Vision At Morrison Water Services, we're proud of our positive culture and commitment to safety. We believe in delivering a high performing, sustainable workforce that supports our clients effectively. People stay with our business because of the opportunities for growth and development, our inclusive culture, and our dedication to providing a safe and supportive work environment. This is an opportunity for individuals who are looking to join an organisation that values integrity, safety, and diversity. For this role, we are seeking individuals who are committed to supporting our long-term goals and who embrace change and promote diversity. We believe that listening to our people, providing feedback, and keeping them informed about the direction of the business is essential to our continued success.


• You must possess a high degree of manual dexterity demonstrated through the use of hand tools.
• You will be required to work outdoors in all weathers and be required to walk and stand on uneven ground.
• You must also be able to work within a confined space, without restriction.
  
  Here at Morrison Water Services, our mission is to be the leading service provider in the Water and Waste Water Infrastructure sectors in the UK. We are known for our commitment to integrity and safety, with a culture that values the well-being and diversity of our people. Our aim is to invest in our workforce through our training academy and implement initiatives that prioritise health and well-being to support our business growth plans.
Morrison Water Services is currently looking to recruit a Customer Notifications Officer to work on our Developer Services contract based in London., M Group Services delivers a range of essential infrastructure services within the water, energy, transport and telecommunications sectors in the UK & Ireland. We have built and maintained relationships with our clients over a number of years and have a strong culture that continuously focuses on safety, operational delivery, efficiency and customer service. We are committed to profitable growth both organically and through acquisitions. M Group Services, a trusted employer to over 10,000 skilled specialists working from 240 locations, operates a divisional structure aligned with its end markets. At M Group Services we recognise and value the benefits from our workforce diversity. We work hard to build and maintain inclusive environments and develop a culture where our people feel included and valued.


• 21 days' annual leave plus 8 days' bank holiday
• Bonus
• Pension scheme
• Life Assurance
• Personal Accident Insurance
• Company van and fuel card (business use only)
As a valued employee of the M Group Services Water Division, you'll be entitled to:
• Contributory Pension Scheme
• Company Van and Fuel Card (Business Use Only)
• Access to our retail discounts portal
• Cycle to work Scheme
• Enhanced Maternity and Paternity leave