Customer Outcomes Manager - Unsecured Lending
Hastings Insurance Services Limited, Can be based anywhere
Customer Outcomes Manager - Unsecured Lending
Salary Not Specified
Hastings Insurance Services Limited, Can be based anywhere
- Full time
- Permanent
- Remote working
Posted today, 31 Oct | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: 4ecdd719c93c483fa04b0641f6abce78
Full Job Description
- As a Customer Outcomes Manager, your primary responsibility will be to manage and enhance the product governance framework in line with the expectations of the appropriate FCA Regulations and Consumer Duty requirements.
- You will also be responsible for defining the approach and methodology for Target Market & Fair Value assessments.
- You will have the opportunity to use a data led approach to demonstrating customer outcomes including vulnerable customers, continuously developing the use of data and reporting.
- You will take the lead on the delivery of papers and data dashboards for regular senior management governance committees, attestations and annual Consumer Duty board reporting.
- You will also be there to provide advice and guidance in relation to the regulatory environment we operate in and a good understanding of content within the FCA Handbook with the ability to translate these rules for a consumer lending business., At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, or throughout your journey with us at Hastings, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.
First and foremost we are seeking an individual who has a detailed knowledge and proven understanding of the UK financial regulatory environment, including but not limited to, PROD & CONC Handbook and Consumer Duty. - It is important to us that you are analytical by nature, having the ability to translate complex insights into actionable outputs.
- We would like to see evidence of strong stakeholder management skills with the ability to influence and communicate confidently.
- We ideally would like someone who has a real customer focused attitude with experience working in the financial services or consumer lending.
- We are seeking someone who is highly adaptable but with a big focus on the delivery side of things.
Location - Homeworking or reporting to one of our three office locations on a hybrid basis Welcome to Hastings Direct - From our Group HR Director Pam Angel We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead. Hastings Direct is no longer just an insurance provider, we also have a dedicated Unsecured Lending Business. We have a competitive product on market-leading systems offering customers guaranteed eligibility and real rates through Price Comparison Websites (PCWs). The Lending Business is growing rapidly and as part of that expansion, we are seeking an experienced Compliance professional to join the team.
Salary - Attractive salary based on experience (pay reviews also completed each year) Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home. Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance. Physical Wellbeing - We like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan. Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support. Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs There's more! - 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart