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Customer Partnerships Manager - Workplace Customer Partnerships Manager - Workplace

The Crown Estate

Customer Partnerships Manager - Workplace Customer Partnerships Manager - Workplace

Salary Not Specified

The Crown Estate, St James, City of Westminster

  • Full time
  • Permanent
  • Remote working

Posted today, 28 Sep | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: dfbbaaab29844bb5aa709750540235ad

Full Job Description

  • Lead the identification and delivery of new leasing opportunities using data and insights.
  • Conclude new letting activities in line with customer mix/business plans and agreed parameters with the Asset team.
  • Create new customer collaborations and partnerships, cultivating external contacts to grow business and promote The Crown Estate.
  • Explore new markets and sectors with Group Partners to inform customer mix and sector allocations.
  • Drive the evolution of different leasing models, including direct leasing and exploring various leasing options/structures.
  • Populate CRM with key insights and activity updates, and articulate strategic themes from customer insights.
  • Conduct due diligence on potential occupiers and make recommendations to the Asset Management team.
  • Provide market commentary and leasing updates for Quarterly Business Reviews (QBR).
  • Liaise with Group Finance for covenant due diligence and projected financial performance on new leasing models.
  • Develop customer contacts to facilitate cross-portfolio collaborations and thinking.
  • Work with the Digital team on technological solutions for customer experience platforms/marketplaces.
  • Act as the internal and external voice for customer supply/demand dynamics and keynote lettings.
  • Develop a detailed understanding of the sector, using data and insights to market opportunities.
  • Represent the Development team in delivering products tailored for the target audience., Business Development: Drive new business opportunities that deliver value for The Crown Estate.
  • Customer Relationships: Establish and maintain strong customer relationships, always acting with integrity.
  • Product and Services Development: Use innovative solutions to develop products and services aligned with customer expectations.
  • Leasing and Letting: Demonstrate tenacity and drive for results.
  • Digital and Data: Utilize digital and data insights to acquire new business opportunities and understand customer values and behaviours.
  • Business Planning: Deliver against defined objectives and address issues such as bad debt, voids, and rental concessions.
  • Drive for Results: Exhibit problem-solving skills and provide insights for overall business benefit.
  • Innovation: Foster an innovative approach across the organization to surface new ideas.
    • At The Crown Estate, we offer a unique opportunity to be part of a business that makes a real difference. You will work in a dynamic and supportive environment where your contributions are valued, and you can make a tangible impact on our customers and the business., We value that you get more time with your family and friends. Therefore, we offer everybody 28 days paid holiday, 2 volunteering days and the option to purchase further holiday.
  • Flexible working
    • We value work-life balance highly, therefore we have flexible & hybrid working policies.
  • Market leading family friendly policies
    • We want the support we offer to be inclusive of everyone, reflective of the wide range of situations people face in life.Workplace, Culture & Diversity It's our ambition to be an inclusive organisation that reflects our society, one where all feel welcome, able to be themselves and belong. A workplace where you're empowered to be yourself, diverse thinking is encouraged, and a place where you can realise your potential. London & Regional · The Crown Estate, 1 St James Market · Hybrid Remote

  • Experience in a customer-centric environment with a commitment to delivering against customer expectations.
  • Experience in delivering an asset strategy across diverse asset classes.
  • Real estate or relevant professional qualification.
  • Excellent negotiation, influencing, and relationship-building skills internally and externally.
  • Strong interpersonal skills, resilience, and diplomacy.
  • Understanding of key customer business groups and their decision-making drivers.
  • Proven experience in business development across various sectors, including residential, retail, leisure, and office.
  • Ability to identify and source new business opportunities aligned with a business development strategy.
  • Experience working with diverse stakeholder groups to develop and deliver customer-aligned products and services.
  • Highly motivated team player with the ability to work independently to achieve goals and objectives.