Customer Relations Advisor

We put the customer at the heart of everything we do. Ensuring we do the right thing for our customers in their time of need is extremely important to us. If you share our passion for service and quality and want to actively shape processes and procedures, we want to hear from you. We are dedicated to truly listening to our customers and recognizing opportunities to improve their journey. Customer Relations is an excellent place to build your career, develop technical skills, and gain responsibility through experience. Responsibilities of a Customer Relations Advisor:

• Understanding, investigating, and fairly resolving customer complaints regarding their claim.
• Be empowered and trusted to take responsibility, making decisions, and using judgement to deliver a fair outcome.
• Review and suggest ideas on how to prevent the issues occurring again by recognising the root cause and recommending change.
• Help support the wider Claims area by adhering to our regulatory rulings and building confidence in complaint handling.
• Always deliver excellent customer service.
  
  Ability to put yourself in the customers shoes and communicate decisions with confidence and empathy by telephone and in writing.
• Strong attention to detail.
• Able to identify key complaint root causes and work with the wider business to influence reduction in complaint volumes.
• Deliver excellent customer service and be driven to do the right thing for our customers. Be passionate in putting things right when they have gone wrong.
• Have the ability to consider alternative means of resolution.
  
  At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we're consistently voted one of the Sunday Times Best Big Companies to Work For in the UK.
All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation. You can also view some of our other key benefits here.