Customer Relations Assistant RSC (6 Month FTC)

We are looking for motivated and customer focused individuals to join our team as a Customer Service Assistant, to support the needs of Northern Customers at our stations. Connecting millions of people and communities across the North is our mission. With 2,500 trains a day, we connect people to jobs, friends, family, and the wonders of the North. We're improving rail travel, enhancing the experience on board and at stations. Customers are at the heart of our business as we improve performance and create a better way to go. We're driving economic value and sustainable growth for the North and its people. Our commitment to the environment means reducing our impact and enhancing the world around us. Make a difference. Make it last. Make it easy. Make it happen. Make it yours. These are our values. Ready to make them yours? Join us on this journey. What you will be doing... Work as a member of a self-managed, empowered and motivated team that will deliver enhanced levels of customer service. Support the implementation of an effective shift roster to enable the team to reach and exceed agreed targets, goals and service levels. Take part in regular coaching and training sessions to aid and assist personal development. Responsible for providing appropriate alternative means of transport for stranded/disabled customers. Responsible for organisation and preparation of Team statistics. Daily telephone communication with customers and internal rail staff.

Experience of working in a customer service environment. PC knowledge and typing skills. Excellent communications skills, both telephone and written. Understanding of the various rail regulating bodies and their role within the industry. Does this sound like you? Proven record of ability to work on own initiative. Good communication skills, both written and oral. Good interpersonal skills. Good organiser. Good knowledge of computer systems, particularly use of word processing, spreadsheets and databases Excellent communications skills, both telephone and written The best bit....Our Benefits, We also have Disability Confident status, which means we're committed to making the most of the talents that disabled people can bring to the workplace., Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Because we value our people and reward hard work, we've created a benefits package that we think you'll love. So, you'll be able to make the most of: Opportunities to progress and grow - including comprehensive training schemes and a range of online learning courses. Full Uniform for Frontline Facing Roles - our frontline people are the face of the business, so we provide you with a stylish and high-quality uniform. Cycle to Work Scheme - save up to 42% on the cost of a bike, while also spreading your payments throughout the year. Free Travel on Northern services - everyone who works at Northern, plus their partners/spouses and dependents, can travel for free right across our full network of services.

• Certain eligibility criteria will apply.
Employee Assistance Programme - advice, support and useful information 24 hours a day, 365 days a year on everything from family issues to lifestyle matters. Exclusive benefits with Northern Perks - enjoy retail discounts, instant vouchers, cashback, wellbeing support and much more. You can find out more here.
• All Our Offers are subject to passing a medical
Please note that Northern reserves the right to close recruitment for this role before the published closing date if high volumes of applications are received. However, if you miss the application window for this particular role, please keep checking back for other opportunities. We are always on the lookout for great people to join the Northern Team!