Customer Relations Manager

We are excited to be recruiting for a Customer Relations Manager to join our Sales & Marketing team, The Customer Relations Manager will carry out direct sales activities to maintain and develop sales of care home beds to service users and key purchasers, in accordance with agreed business development plans and targets. This is a great opportunity for a commercially minded professional looking to represent one of our establishments with the local community. Main responsibilities:

• Plan and manage sales activities and customer contact to achieve agreed sales targets and generate enquiries.
• Support home visits during the initial stages of the enquiry process.
• Effectively track enquiry/referrals from initial contact through to final decision.
• Encourage a permanent conversion of enquiries and liaise with the Finance team to insure Income Processing is updated.
• Activity reporting to the Home Manager and Regional Director as agreed.
• Communicate, liaise and negotiate internally and externally using appropriate methods to facilitate the success of the care home business.
• Raising care home awareness through local community networking and marketing activities to agreed budgets and timescales.
• Support the creation of marketing collateral.
• Attend and carry out presentations at external customer meetings and internal meetings with other company functions., Pinewood Residential Home is located in pleasant surroundings that include sea and countryside views, within which residents can receive quality residential care and live a relaxing lifestyle. All of the 47 en-suite rooms are fully furnished and tastefully decorated but care workers actively encourage residents to personalise their room as much as possible. Some rooms have a balcony or patio. A team of qualified staff is motivated to ensure that individual dignity is maintained and quality of life is enhanced, in a relaxed atmosphere, 24 hours a day. Residents' medical needs are met through an excellent liaison system between their GPs and the Island health professionals. Voluntary and religious support is always available. Regular visits from entertainers and in-house activities provide an enjoyable social life for residents, involvement in which is optional. A wide choice of quality menus are prepared by qualified chefs, to meet all dietary requirements.
Waitress service is provided in a delightful dining room and personal service is available for those who wish to eat in the privacy of their room. They offer permanent and short stay, convalescent and respite care to residentially and non-residentially qualified people. The experienced management team at Pinewood, led by the resident Head of Home, ensures that high standards of care are maintained at all times.


• Excellent communication skills
• Strong commercial background with experience in lead generation
• Demonstrable successful sales record
• Ability to develop and nurture relationships with customers and key internal/external stakeholders
• Ability to work against targets and deadlines
• Previous experience in social care highly desirable but not essential, Disability Confident
About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Simply Health - company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children
• Benefits platform - discounts across multiple retailers (supermarkets, High Street etc), leisure providers, hospitality etc. Online and instore discounts Vectis Card - instant discount card Pension Scheme with Nest Personal car leases via salary sacrifice
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25 days holiday plus bank holidays Holiday Flex - purchase additional holiday
• Enhanced Company Maternity, Paternity, Adoption pay, plus £200 new child payment Flexible working patterns Cycle to work scheme
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Service recognition Training support and development opportunities Employee Assistance Programme Wellbeing support Discounted gym membership Eligible for a Blue Light Card Subsidised BHSF Sick Pay Cover BHSF, Life Cover, Cancer Cover, Personal Accident Cover Free The Company Shop membership Free Will Service Concerts for Carers
• Benefits require completion of a 12-week probationary period before they can be accessed.
• Benefit subject to deduction not taking colleague below National Living Wage