Customer Relations Manager

As the Customer Relations Manager at Ashlynn Grange Care Home, you will be responsible for growing the pipeline of new residents looking to join the home. About Ashlynn Grange Care Home: Ashlynn Grange is an exceptional 153-bed care home in Peterborough. The home prides itself on the surrounding gardens that grow flowers and a variety of different vegetables. The level of care at Ashlynn Grange is exceptional, and all staff love to keep residents entertained with a full programme of activities and live performances on our outdoor stage. Our newly refurbished café is available to our residents and their visitors, serving a variety of fresh tea, coffee and cakes daily. About the role: The Sales Manager, known internally as a Customer Relationship Manager, is the primary point of contact for enquiries from prospective future residents. Working alongside the management team, you'll ensure occupancy and average weekly fees exceed our realistic targets. It's not just sales though, we want someone who can own the function, but also embed themselves in the community; raising awareness of our homes, making lasting partnerships and driving our business forward - our referral sources are really important.,

• Manage the incoming sales enquiries, and ensure that all leads are followed up appropriately and in a timely manner from initial enquiry through to admission.
• Working closely with the Marketing Manager to drive and improve lead generation using offline and digital channels and social media.
• Analyse sales and marketing data to create effective actions plans for each home, utilising wider market and competitor research.
• Build strong and positive external links within the local community to enhance awareness of the homes in their local markets
  
  Be a confident sales person with a passion for making a genuine difference to people's lives.
• You're approachable, fun, enterprising, and comfortable working in an ambitious, ever-growing environment.
• Excellent communication skills and the ability to connect with a variety of people.
• Be data driven, passionate about metrics, and intellectually honest about how your work is performing -- and driven to continuously improve it.
  
  Competitive salary, depending on experience, plus commission.
Shift Pattern: 37.5 hours per week, Monday to Friday with flexibility to support on weekends when required.,
• Competitive salary, plus commission.
• 33 days of holiday per year.
• Free Blue Light Card & access to the Blue Light discount platform.
• Annual recognition awards ceremony - The AFTAS.
• Refer a friend scheme.
About Athena: Athena Care Homes are a family run business with seven homes across East Anglia. We have care homes in Peterborough, Cambridgeshire, Kings Lynn (West Norfolk) & Ipswich (Suffolk). Our aim is to be the provider of choice for our residents and the employer of choice for our team members. Our purpose is to create excellent quality homely environments with the highest standards of care, catering, housekeeping and activities. We aim to enhance the lives of our residents and enable them to enjoy life to the full as individuals in happy, comfortable and safe surroundings.