Customer Relations Support Officer

We are seeking to appoint a Customer Relations Support Officer on a permanent basis to join our existing Customer Relations Team, dealing with complaints and compliments received by the council. You will play a vital part to listening to customers concerns, taking action to help resolve issues. You will oversee customer complaints from receipt through to resolution in line with statutory and corporate guidelines. You'll be responsible for delivering an effective and efficient complaints service, working within the Team supporting residents across Newcastle.

• You will be a highly motivated and committed individual, with experience of working in a busy customer services environment.
• You will possess excellent communication, organisational and IT skills; and be able to work collaboratively with a wide range of stakeholders to reach effective resolution.
• You will enjoy talking to customers and possess an innate ability to empathise with them when handling complaints.
  
  Benefits of working for Newcastle City Council include:
• Flexible working options
• Full Induction and access to a wide range of training, learning and development opportunities.
• 25 days Annual Leave (rising up to 29 days after 5 years' service) plus bank holidays
• Access to Local Government Pension Scheme with the option of making additional contributions.
• Access to a salary sacrifice car lease and home electronics scheme.
• Full employee support package including access to a free confidential Health Assured, Employee Assistance Program.
• Staff offers and discounts including discounts on travel passes and leisure